by
ClickView (Firm)
Call Number
XX(302449.1)
Summary
In this programme we examine the basic features and functions of the telephone system and then delve into the skills required to become an effective telephone communicator. The programme demonstrates important skills including :using appropriate language, transferring calls, placing callers on hold, having systems in place that allow staff to know other staff's movements, accurate recording of messages, and delivery to the appropriate recipient. It then demonstrates the procedures involved in making effective calls, planning the call before picking up the receiver, identifying yourself and your organisation, asking for help, and giving the receiver the choice of speaking to you now or at another time.
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Other
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0.2434
by
ClickView (Firm)
Call Number
XX(302913.1)
Summary
Learn to make suggestions and talk about future plans using going to.
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Other
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0.2050
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by
ClickView (Firm)
Call Number
XX(303273.1)
Summary
Chapter 1: Three Charms; But Four Alarms. If you don't have enough arguments to support your case you risk coming across as half-hearted. But too many arguments can actually undermine your success. Remember: three claims will charm, but four can alarm! Chapter 2: Admit Your Weakness Demonstrate trustworthiness by acknowledging a small weakness in your proposal. People are more likely to say 'Yes' to those they see as trustworthy and credible. So admit your weakness at the start of your pitch, not at the end. And immediately counter it with your strongest argument. Chapter 3: Get Introduced The way you're introduced often matters more than the idea you are introducing.Ensure that the people you wish to influence know about your qualifications and experience. But avoid coming across like a boaster by asking a colleague or another customer to introduce you. Chapter 4: Always Ask..."Compared to What?" People rely on comparisons to determine how attractive an option is. What people experience first has an important influence over their evaluation of the next thing they see. Be sure to tell people about the alternatives that are not quite right for them, before making your recommendation.
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Other
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0.2050
by
ClickView (Firm)
Call Number
XX(302433.1)
Summary
More and more people at work are being asked to make decisions for themselves. However, these decisions often need to be made at increasing speed and under pressure. Set in the 'decision lab', this engaging program uses live action and animation to illustrate Mark Brown's 'red-thinking' phase. It will get an audience thinking about how they make decisions, and where they go wrong. Useful as a 15-minute energiser, or to support a full course, this program will get every level of staff focused on improving the quality of their decision-making.
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Other
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0.1871
by
ClickView (Firm)
Call Number
XX(303884.1)
Summary
In this video, author, marketer and entrepreneur Pete Williams discusses with Eve Ash skills and strategies for turning ideas into business reality. These include testing the market via the internet and e-commerce, focus groups, developing elevator pitches with an eye for solving pre-existing problems, being able to execute your idea and investigating the potential for crowdfunding prototypes. Above all, he counsels the importance of having a marketing strategy: a product or idea can be great, but investing in someone with the skills to sell the idea and who can determine there's enough people with the disposable income willing to line up for your solution.
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Other
Relevance:
0.1798
by
Boutinard Rouelle, Patricia, producer.
Call Number
XX(272663.1)
Publication Date
2014
Summary
Hidden behind the prestigious labels of our greatest wines are all the ingredients of a pitiless world of rivalries, intrigue and back-stabbings. If oil is black gold, wine is the red gold of today. Our top wines have abandoned their outdated charm, and metamorphosed into real blockbusters that change hands at fabulous prices on a globalised marketplace. For the first time ever, over the course of a year, cameras have penetrated this inner, closed circle to follow its workings, denounce its excesses and reveal the way it functions. We see the world of wine as never before, with its complexity, its amazing knowhow - but also all its most embarrassing secrets. Pesticides in our finest wines? Suspect classifications? 'Appellations' with mysterious criteria? This is an in-depth look into the maze of this world, where critics have become like courtesans, and where 'winemakers' have taken the place of winegrowers.
Format:
Electronic Resources
Relevance:
0.1183
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