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ClickView (Firm)
Call Number
XX(303605.1)
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One of the most crucial elements of the care worker's role is their ability to communicate effectively with the individuals they support and each other. This video focuses on verbal, non-verbal and behavioural communication. It looks at how we communicate, what tools and resources we have within ourselves and the equipment that can aid communication. It also focuses on the importance of confidentiality and following GDPR.
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95077.7969
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ClickView (Firm)
Call Number
XX(304993.1)
Summary
Over 55% of the messages we send are carried non-verbally. Non-verbal messages are more powerful than what we actually say and greatly contribute to the outcome of the communication. In this communication training video you will learn the impact of body language with greetings and first impressions and the effect of positive body language on the communication process. Clarify and enhance all communication in your workplace with this easy to follow communication video.
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95077.7969
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ClickView (Firm)
Call Number
XX(302367.1)
Summary
This video comprises of basic communication skills as they are applied within industrial or commercial trade settings such as construction sites, engineering or fabrication workshops and manufacturing enterprises. We explore why clear communication is critical in ensuring that the working environment poses minimal or no risk to workers, and work tasks are completed correctly and quality is maintained. Workers can come from a wide range of cultural and linguistic backgrounds. It is vital that communication in all its forms is appropriate and inclusive for all. Communication with CALD workers is examined as well as using the phone and face-to-face verbal communication. Units of Competency: BSBCMM101A - Apply basic communication skills; CPCPCM2039A - Carry out interactive workplace communication.
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Other
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85042.5938
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ClickView (Firm)
Call Number
XX(302465.1)
Summary
Businesses rely heavily on communication - particularly in the information age of the 21st-century. In today's world it is often necessary to share information with many different people both internally and external to the organisation. Without clear communication, false information could be provided to suppliers, employees or customers, with the end result - confusion, and little hope of success. In this programme we define what effective communication is, what stops it, why it's so important, the communication methods that modern businesses employ, and the importance of ethics in communication. Follow us as we prove the importance of effective communication in business.
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77634.5547
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ClickView (Firm)
Call Number
XX(301801.1)
Summary
Health professionals have a responsibility to provide clear, concise and appropriate information to colleagues, patients and the wider community. This essential programme employs a dynamic combination of dramatised scenarios, real footage on the ward, and expert comment from health professionals, to get to the heart of communication in a health care setting. It discusses how nurses can communicate more effectively, and examine blocking behaviours that we can all fall into. It also delves into specific day-to-day situations faced by nurses, demonstrating how to break bad news, providing strategies for effective handover, and responding appropriately to aggression.
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Other
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77634.5547
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ClickView (Firm)
Call Number
XX(301808.1)
Summary
This course considers the different forms of written communication and how care workers can improve their skills in this area. It also explains clearly, the role and responsibilities of managers and care workers in undertaking written communication.
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Other
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71876.7969
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ClickView (Firm)
Call Number
XX(302396.1)
Summary
Various members of the team discuss what they see as unprofessional behaviour. Cutting Edge Corporation has a Book of Rules listing unprofessional behaviours. These are set out and explained by team members and include, being rude, taking supplies, personal media, inappropriate dress, name calling, flirting, relationships at work and touching.
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Other
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71876.7891
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ClickView (Firm)
Call Number
XX(303264.1)
Summary
The team discusses strategies to learn to respect individual differences and manage their own emotions when feeling overwhelmed or stressed. They discuss the need to be factual rather than attacking or defensive. They additionally recognize the need to follow rules and find common ground between the parties.
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Other
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71876.7891
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ClickView (Firm)
Call Number
XX(301658.1)
Summary
One of the most crucial elements of the care workers role is their ability to communicate effectively with service users and each other. This course focuses on verbal, nonverbal and behavioural communication. It looks at how we communicate, what tools and resources we have within ourselves and the equipment that can aid communication.
Format:
Other
Relevance:
71876.7891
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ClickView (Firm)
Call Number
XX(301866.1)
Summary
Risk taking and accidents are occurring at Cutting Edge. Safety awareness is the focus of a special training session Marcus has planned to coincide with a surprise party for Serena's 50th birthday. The event is filled with dramatic incidents and even a possible romance but being safe and avoiding accidents remains the focus.
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Other
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71876.7891
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ClickView (Firm)
Call Number
XX(302408.1)
Summary
When you are explaining details and concepts in a business environment, it is important to understand the techniques for explaining them effectively. The art of explaining concepts and information is covered in four key steps about engagement, structure, maintaining interest and ensuring understanding. While Carol is impatient and patronizing with new starters, others like Sam, Alex, Steve and Michael are more patient and creative in ensuring their messages are understood one to one or in groups.
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Other
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71876.7813
by
ClickView (Firm)
Call Number
XX(302423.1)
Summary
It is important that every employee adopts and practices professional listening and communication skills in their workplace. Carol tells Marcus he is not listening to her, so after agreeing to listen, Marcus is inspired to run a listening session with the team that will also benefit the new starters, Tammy and Carlos. Listening skills are lacking. Carol offers some facts about listening and communication, and they attempt to explore empathic listening skills.
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71876.7813
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