by
Publishing, BusinessNews.
Call Number
658.81202854678
Publication Date
2013
Summary
This work offers a summary of the book "CUSTOMERS.COM - How To Create A Profitable Business Strategy For The Internet And Beyond by Patricia B. Seybold".Your existing customers hold the key to developing and implementing a successful e-commerce strategy.Get alongside your customers and find out exactly what they need -- what you can do for them to enhance the quality of their lives. Then figure out how to deliver your products and/or services effectively and efficiently. Develop ways to make doing business with your company direct and straightforward. Incorporate the new communications techno
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Electronic Resources
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by
Publishing, BusinessNews.
Call Number
658.812
Publication Date
2014
Summary
Complete summary of Shep Hyken's book: "The Amazement Revolution: Seven Customer Service Strategies to Create an Amazing Customer (and Employee) Experience". This summary of the ideas from Shep Hyken's book "The Amazement Revolution" shows that customer service isnât a department within a company â itâs everything the company does. If you can amaze your customers, they will become addicted to doing business with you or more correctly to the level of the experience they receive from you. In his book, the author presents seven amazement strategies from the best customer service focused organizations in the world, which you can use to bring your customers into a "Cult of Amazement". This summary is a must-read for any manager who wants to learn from the best and become the top service organization in their industry. Added-value of this summary: ⢠Save time ⢠Understand key concepts ⢠Expand your knowledge To learn more, read "The Amazement Revolution" and find out how to teach your employees to deliver a superior experience to your customers.
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