by
Maloney, Noel.
Call Number
TR DVD 338.479194 DEA
Publication Date
1998
Summary
This program looks at the four major tourist groups to Australia (Japanese, Germans, Chinese and Americans), and aims to improve the viewer's understanding of the differences between these cultures and Australian culture. Included are interviews with senior hotel staff, tourists and people in tour companies and restaurants.
Format:
Other
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1.3196
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by
Garner, Simon.
Call Number
TR DVD 338.4791 HAV
Publication Date
2002
Summary
Covers the competencies in the module THHCOR01A - Working with colleagues and customers. Key areas include: communication in the workplace; providing assistance to customers; maintaining personal presentation standards and working as a team.
Format:
Other
Relevance:
0.1021
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