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ClickView (Firm)
Call Number
XX(302465.1)
Summary
Businesses rely heavily on communication - particularly in the information age of the 21st-century. In today's world it is often necessary to share information with many different people both internally and external to the organisation. Without clear communication, false information could be provided to suppliers, employees or customers, with the end result - confusion, and little hope of success. In this programme we define what effective communication is, what stops it, why it's so important, the communication methods that modern businesses employ, and the importance of ethics in communication. Follow us as we prove the importance of effective communication in business.
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Other
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77634.5547
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ClickView (Firm)
Call Number
XX(302396.1)
Summary
Various members of the team discuss what they see as unprofessional behaviour. Cutting Edge Corporation has a Book of Rules listing unprofessional behaviours. These are set out and explained by team members and include, being rude, taking supplies, personal media, inappropriate dress, name calling, flirting, relationships at work and touching.
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Other
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71876.7891
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ClickView (Firm)
Call Number
XX(302408.1)
Summary
When you are explaining details and concepts in a business environment, it is important to understand the techniques for explaining them effectively. The art of explaining concepts and information is covered in four key steps about engagement, structure, maintaining interest and ensuring understanding. While Carol is impatient and patronizing with new starters, others like Sam, Alex, Steve and Michael are more patient and creative in ensuring their messages are understood one to one or in groups.
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Other
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71876.7813
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ClickView (Firm)
Call Number
XX(302621.1)
Summary
Brittany, The Cutting Edge Personal Trainer, demonstrates some stretches for use in the office to help remove tension. The team is encouraged to discuss problem areas they have and together they work through stretch exercises with Brittany. Serena arrives and is concerned about the activities in terms of possible injuries and lawsuits. Brittany involves Serena and invites her to lie on the floor and do a Birthday Stretch', much to the amusement of others in the team. People have enjoyed the stretching exercises but Serena is really concerned about everyone getting back to work.
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Other
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71876.7734
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ClickView (Firm)
Call Number
XX(302624.1)
Summary
It is very important to provide support to work colleagues and to constantly be on the look-out for those colleagues that need your support but may not be prepared to ask for it. Marcus creates an award for the most supportive employee of the month and challenges the team to be supportive, saying everyone will be judged on who offers the most support to Tammy. People offer various forms of support and the outcome results in more winners and losers than expected. Marcus feels everyone is a winner.
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Other
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71876.7734
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ClickView (Firm)
Call Number
XX(302625.1)
Summary
The receptionist is the initial face of a business and so it is very important that their greeting technique is appropriate to the company's requirements. Carlos needs training in reception skills. Carol is critical of his pronunciation and poor English, so she delegates the task to Alex who patiently teaches Carlos how to introduce himself, how to address and greet visitors, and ways to build rapport and make people feel comfortable. She is an encouraging coach and helps him understand his role.
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Other
Relevance:
71876.7734
by
ClickView (Firm)
Call Number
XX(302395.1)
Summary
When making an apology it is important that it be genuine, sincere and thought out. An apology that is false is easily seen through and will not have the desired effect. Serena is inspired to apologise to Carol and wants a Sorry Day at Cutting Edge. They discuss different forms of sorry including the empathy. Sam and Michael take time out to work on their apologies for ongoing disputes, but they argue about how to apologise. Carol tells Serena about what she believes to be a very useful tool, the fake sorry'.
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Other
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71876.7734
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ClickView (Firm)
Call Number
XX(302637.1)
Summary
Feelings of disempowerment can cause friction and difficulty between staff and it is important to be able to overcome them and move forward. In this episode Marcus coaches Carol about respect after a complaint Michael has made against her. But when Michael asks Carol for feedback, she is harsh and rude, prompting another complaint. Marcus helps Michael deal with his negativity and introduces the black box, encouraging Michael to put his thoughts into the box. Marcus goes through the same process with Carol who is in awe of Marcus' inspirational speech.
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Other
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71876.7734
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ClickView (Firm)
Call Number
XX(302446.1)
Summary
Implementing change is always difficult and there will always be people who wish to maintain the status quo. In this episode we see Marcus as he informs the team of an imminent change, but everyone is annoyed. Steve and Sanjay object to spending time bringing others up to speed. Marcus invites everyone to write their negative thoughts and put them in a box, but that doesn't help. Steve has a rethink and suggests that with the combined skills of the group and some focused effort they can handle the challenge.
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Other
Relevance:
71876.7734
by
ClickView (Firm)
Call Number
XX(302642.1)
Summary
It is important that all staff understand accountability and make it part of their attitude towards their work. In this episode Serena is appalled by lack of accountability and Marcus passes the task of remedying the situation to Carol, who calls a snap meeting with everyone including Carlos the cleaner. People seem confused when Carol challenges their understanding of accountability, yet she secretly confesses her own misunderstanding. The new guy, Sam, provides a clear and unequivocal definition that saves the day. In addition we cover the learning outcomes of sharing examples, agree on expectations, showing pride in being accountable and reviewing and rewarding achievements.
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Other
Relevance:
71876.7734
by
ClickView (Firm)
Call Number
XX(302622.1)
Summary
Marcus leads a team meeting to develop positive feedback approaches, but Carol presents Serena with a less-than-glowing critique. Tammy praises Casey for her support but asks her to avoid telling long stories. Dion commends Carlos for being approachable, but worries that he has encouraged Carlos' tendency to make jokes about women in the office. Sanjay welcomes Sam's endorsement of his opinions, but says Sam's noisy breathing interferes with his ability to concentrate. Throughout the session, Marcus recommends welcoming feedback, staying calm and not defensive, openly discussing the problem and its impact on performance, linking the feedback to rules and agreements, asking the other person for their view and suggestions for solutions, and listening.
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Other
Relevance:
71876.7656
by
ClickView (Firm)
Call Number
XX(302626.1)
Summary
In honour of "Blue Moon Day", everyone wears blue and Marcus dons a blue carnival mask before his assembled team. Casey presents a tiny personalized number plate to Carlos; she also has one. Marcus praises this 'sharing" gesture and explains that Blue Moon Day signifies a cohesive work culture. Despite this, Carol criticizes Tammy for always being blue in meetings, and notes that Serena habitually wears a scowl unless dealing with her Australian client. Marcus switches the subject to SILOs, explaining that the team needs to break out of its silo and learn to share. SILO for Marcus means "Stuck Inside a Limited Outlook". Sanjay wants to know why being in a SILO is bad - "there's no-one to bother you". Marcus explains that being in a SILO means that one is fragmented, inwardly focused. Marcus wants collaboration and a unified talent development solution .
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Other
Relevance:
71876.7656
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