by
Waldron, Dr. Vincent R.
Call Number
650.13
Publication Date
2010
Summary
This book focuses on the types of risky interactions that threaten identities, relationships, and sometimes careers, including voicing dissent, repairing broken relationships, managing privacy, responding to harassment, offering criticism, and communicating emotion. Each chapter is grounded in real-life organizational scenarios, includes recent research, applies a standard theoretical framework, and illustrates a full range of communicative tactics and discourse practices. Throughout the book, authors Vincent R. Waldron and Jeffrey W. Kassing provide examples to spur thinking, raise questions.
Format:
Electronic Resources
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57338.1758
by
Murphy, Jim, 1944-
Call Number
658.4053 MUR
Publication Date
1994
Format:
Books
Relevance:
1.6852
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by
Kahane, Adam.
Call Number
303.69 22
Publication Date
2004
Summary
Written in a relaxed, persuasive style, this is not a how-to book, but rather a very personal story of the authors progress from a young expert to an effective facilitator of positive change and conflict resolution.
Format:
Electronic Resources
Relevance:
1.3055
Call Number
TR DVD 658.3145 CON
Publication Date
2002
Summary
Youth (and adults) face interpersonal conflicts on a regular basis; it's a part of our human existence. The resolution steps captured in this presentation are easy to apply to most school/work/ family situations.
Format:
Other
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1.1535
by
Scott, Gini Graham.
Call Number
650.13 22
Publication Date
2006
Summary
The sad fact is that the majority of people in the workforce have a less than perfect relationship with their supervisor and many of them consider themselves to be working for "a bad boss". But what can they do about it, short of leaving their job? "A Survival Guide for Working with Bad Bosses" gives readers all the guidance they so desperately need not just to survive, but thrive while reporting to someone incompetent, mean, unethical, or even worse.
Format:
Electronic Resources
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0.8283
by
Abrams, Hesha, author.
Call Number
303.69 23ENG20220328
Publication Date
2022
Summary
"In this book, readers will learn how to diffuse conflict by tapping into tools that will help them identify personalized solutions for every problem. Conflict can be destructive. Thousands of years of history have shown that human beings have always struggled to resolve disputes calmly and nonviolently. Now our society has less respect for its institutions and authority figures than ever because most people don't know how to lead out of a conflict stalemate. But, says Hesha Abrams, it doesn't have to be this way. Holding the Calm is the ultimate guide to help mediators of all kinds develop workable, immediate conflict management skills to approach workplace issues, lawsuits, marriage disputes, and everyday arguments. It is chock full of tools and techniques designed to facilitate civilized discussions involving drastically opposing viewpoints. The book's short chapters are written in an easy, accessible format to impart rich skills, anecdotes, and lessons that will arm leaders with the best approaches to conflict. This book teaches readers how to pick the right solution for the right situation-like when to turn lemons into lemonade and when to reach for the tequila and salt. Reading group discussion guide available in book"--
Format:
Electronic Resources
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0.6425
by
Pantry, Sheila.
Call Number
023.9 22
Publication Date
2007
Summary
"This book defines clearly what should and should not be tolerated in a healthy and safe working environment, and introduces the reporting procedures and communication skills leading to conflict resolution, enabling both employees and managers to consider situations consistently, based on risk assessment previously carried out." "Also included are case studies, a glossary of health and safety terms, and sources of further information, including relevant legislation. This book is essential reading for employees at all levels, and also for managers, team leaders, supervisors, personnel and human resources staff, complaints officers, union officers and anyone else in the information organization who may be called upon to deal with people."--Jacket.
Format:
Electronic Resources
Relevance:
0.0635
by
Bienenfeld, Florence.
Call Number
303.69 21
Publication Date
2000
Format:
Electronic Resources
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0.0598
by
Bienenfeld, Florence.
Call Number
303.69 21
Publication Date
2000
Format:
Electronic Resources
Relevance:
0.0598
by
Jull, Marnie, author.
Call Number
303.6 23
Publication Date
2022
Summary
"Interpersonal arguments carry the potential for defensiveness and hostility, making them enormously distressing and difficult to understand. An Anatomy of Everyday Arguments examines the structure and dynamics of conflict to find new ways forward. Marnie Jull analyzes four personal stories through the lens of the Insight approach, an innovative way to decipher and reshape the direction of everyday conflicts that draws from the theories of Bernard Lonergan. Jull dissects arguments that range from a quarrel about chores to a high-stakes organizational impasse, exploring the internal process of decision-making that shapes conflict behaviour within complex social contexts. Without dismissing the importance of responsible conflict, the Insight approach encourages people in the heat of an argument to engage less rashly with threat. Jull's entertaining storytelling and meticulous analysis integrate findings from sociology, conflict resolution, interpersonal communication, psychology, facilitation, ethnography, anthropology, and qualitative research methodology. At a time of increasingly polarized global debate, the Insight approach lays the groundwork for new possibilities to emerge. An innovative work, An Anatomy of Everyday Arguments brings new theoretical work on conflict and change to life and demonstrates its practical applications."--
Format:
Electronic Resources
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0.0539
by
Aureli, Filippo, 1962-
Call Number
303.69 22
Publication Date
2000
Summary
Annotation Aggression and competition are customarily presented as the natural state of affairs in both human society and the animal kingdom. Yet, as this book shows, our species relies heavily on cooperation for survival as do many others & mdash;from wolves and dolphins to monkeys and apes. A distinguished group of fifty-two authors, including many of the world's leading experts on human and animal behavior, review evidence from multiple disciplines on natural conflict resolution, making the case that reconciliation and compromise are as much a part of our heritage as is waging war. Chimpanzees kiss and embrace after a fight. Children will appeal to fairness when fighting over a toy. Spotted hyenas, usually thought to be a particularly aggressive species, use reconciliation to restore damaged relationships. As these studies show, there are sound evolutionary reasons for these peacekeeping tendencies. This book also addresses the cultural, ecological, cognitive, emotional, and moral perspectives of conflict resolution.
Format:
Electronic Resources
Relevance:
0.0477
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