1.
by
Van der Wagen, Lynn.
Call Number
338.4791 VAN
Publication Date
1997
Format:
Books
Relevance:
50825.2070
by
Cook, Sarah, Ms.
Call Number
658.812
Publication Date
2015
Summary
Leading the Customer Experience explores the relationship between leadership behaviour and exceptional service. Most organisation's strategic aims and goals centre on the delivery of excellent service. Loyal customers not only keep buying from a company but also recommend the business to others. It is clear that managers and leaders throughout an organisation have a key influence on the experience that customers receive. How leaders behave has a direct impact on their team member's motivation to go the extra mile to deliver excellent service for the customer. Sarah Cook's vision for Leading
Format:
Electronic Resources
Relevance:
0.0680
View Other Search Results
by
Martinez, Mario C.
Call Number
378.1010973
Publication Date
2013
Format:
Electronic Resources
Relevance:
0.0477
by
Lutzky, Ursula.
Call Number
658.812
Publication Date
2021
Format:
Electronic Resources
Relevance:
0.0460
by
Maes, Patrick.
Call Number
658.81
Publication Date
2018
Summary
Transform your company by adopting disruptive selling strategies and empowering customers, through unique digital innovation relevant to both B2B and B2C companies.
Format:
Electronic Resources
Relevance:
0.0432
by
McDonald, Kelly.
Call Number
658
Publication Date
2012
Summary
Deliver a better business experience, for every kind of customer A ""one-size fits all"" approach to customer service is no longer viable. Businesses competing on service need to understand and cater to customers' racial, ethnic, religious, generational, and geographic differences in order to meet or exceed customers' service expectations. Crafting the Customer Experience to People Not Like You shows how companies, brands, and products struggling to differentiate themselves in a sea of sameness can foster long-term loyalty and brand preference with exceptional and customized cu
Format:
Electronic Resources
Relevance:
0.0408
by
Doane, Darryl S.
Call Number
658.812 21
Publication Date
2003
Summary
This resource manual provides: Activities that are sensitive to the new revolution taking place in customer service and meeting customer demands.; Identification and creation of memorable experiences for your customer service representatives and their customers; A valuable treasure of resources whether you are a seasoned veteran, a trainer/facilitator with middle of the road years of experience, or a newcomer or occasional trainer.; 50 high quality activities which may be easily aligned with the specific needs and identified competencies within your customer service area.; User friendly activi.
Format:
Electronic Resources
Relevance:
0.0388
by
Callaway, Joseph.
Call Number
658.812
Publication Date
2012
Summary
How honesty, competency, and caring will make you rich Throw out the sales manual. Get off the motivation elevator. Clients First is a two word miracle that can change your life. This book outlines a powerful path to riches that authors Joseph and JoAnn Callaway used to sell a billion dollars in real estate in just ten years-a feat never before achieved. Here, they explain the three keys to putting your clients first that helped them create one of the most successful realty firms in the U.S. Each of the three keys is important and can stand on its own. However, the success you can achieve when following the Clients First program can only be reached when all three keys are used in coordination.Explains how honesty ensures a strong client relationshipDetails the ways in which competency pervades all aspects of a client's perception of youShows how being a caring individual can win over a client on a personal level Unlock your potential by putting these to use in your life and your business.
Format:
Electronic Resources
Relevance:
0.0355
by
Medina, Manny.
Call Number
658.85
Publication Date
2019
Format:
Electronic Resources
Relevance:
0.0309
by
Kandampully, Jay.
Call Number
658.87
Publication Date
2011
Summary
This book examines critical service-management concepts that have direct application in the retail industry. Case examples from around the world show how to gain customer loyalty, achieve market leadership, and ensure profitability in the retail sector.
Format:
Electronic Resources
Relevance:
0.0292
by
Adams, Rick.
Call Number
658.812
Publication Date
2019
Format:
Electronic Resources
Relevance:
0.0243
Limit Search Results
Narrowed by: