by
Kuga, Lillian A.
Call Number
658.45 KUG
Publication Date
1996
Format:
Books
Relevance:
47544.7578
by
Guirdham, Maureen.
Call Number
658.45 GUI
Publication Date
2005
Format:
Books
Relevance:
2.1532
View Other Search Results
Call Number
TR DVD 647.95 WOR
Publication Date
2010
Summary
"Multiculturalism is rapidly increasing in communities throughout the world and subsequently the implications must be considered in the workplace. Many benefits arise from employing a culturally diverse workforce, however a number of challenges also exist and must be recognised. In this program we will identify the primary and secondary differences of diversity, the importance valuing diversity can play in the hospitality industry, and managements role in supporting diversity in the workplace. This program will help viewers develop an understanding of the term 'diversity', how it relates to the hospitality industry and how vital it is to ensure both employee and customer needs are met"--Container.
Format:
Other
Publisher's web site http://www.vea.com.au
Relevance:
0.9620
by
Hubbard, Edward E.
Call Number
658.30 22
Publication Date
2004
Summary
This pocket guide will teach you the skills required to effectively manage a diverse workplace; not because it's the 'right thing to do' or your organization requires it. But because it is good for business. Gain diversity awareness, tools, knowledge and techniques necessary to lift morale, improve processes, bring access to new segments of the marketplace, enhance productivity and improve your bottom line. Step-by-step, this interactive workbook will help you: Test your skills in managing diversity; Save management time; Navigate difficult situations Build teamwork; Improve your interpersonal effectivene. Complete the 'Managing Diversity Profile' to examine your current level of skill and get feedback on six key competencies for managing diversity. The book also contains workplace applications for weaving diversity into recruitment and selection, employee retention and development, team building, customer service, market share improvement throughout your organization. Topics include: Differences between EEO, Affirmative Action and managing diversity Barriers to diversity: Prejudice, stereotyping, discrimination and non-verbal communication; Diversity and organizational change; Working together productively; Management action plan. Whether you're ready to launch a new diversity initiative, build a diverse work team or plan a new and innovative product launch, this pocket guide will be an invaluable tool for developing managers and leaders.
Format:
Electronic Resources
Relevance:
0.0432
Limit Search Results
Narrowed by: