by
Ash, Eve.
Call Number
TR DVD 658.3145 DEA
Publication Date
2001
Summary
Presents the 5 main ways for dealing with conflict within organisations by using real life scenarios.
Format:
Other
Relevance:
1.1699
Call Number
TR DVD 658.3145 CON
Publication Date
2002
Summary
Youth (and adults) face interpersonal conflicts on a regular basis; it's a part of our human existence. The resolution steps captured in this presentation are easy to apply to most school/work/ family situations.
Format:
Other
Relevance:
1.1535
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by
Scott, Gini Graham.
Call Number
650.13 22
Publication Date
2006
Summary
The sad fact is that the majority of people in the workforce have a less than perfect relationship with their supervisor and many of them consider themselves to be working for "a bad boss". But what can they do about it, short of leaving their job? "A Survival Guide for Working with Bad Bosses" gives readers all the guidance they so desperately need not just to survive, but thrive while reporting to someone incompetent, mean, unethical, or even worse.
Format:
Electronic Resources
Relevance:
0.8283
by
Sydnor, Emily, author.
Call Number
306.20973 23
Publication Date
2019
Summary
"The majority of Americans think that politics has an "incivility problem," and that the problem has only gotten worse. Research demonstrates that negativity and incivility in politics have been increasing since the 1980s. Citizens underestimate, however, the impact that this uncivil tide has on their own reactions to political media coverage and on their political behavior. While political scientists have pointed to positive and negative effects of uncivil political communication, they assume that these behavioral changes are similar across all individuals. This book complicates the relationship between incivility and political behavior by introducing a key individual predisposition--conflict orientation. Political psychologist Emily Sydnor argues that individuals experience conflict in different ways; some enjoy arguments while others are uncomfortable and avoid face-to-face confrontation whenever possible. Using six primary surveys and survey experiments, and supplementing with additional data, she examines the behavioral effects of the interaction between conflict orientation and incivility. Specifically, she argues that this interaction affects how citizens engage with politics and political information in three primary ways: an affective response, producing divergent emotional responses to uncivil messages; the information-search, where anxiety and anger lead the conflict-avoidant to seek out more of the very thing they want to avoid, more uncivil political media; and engagement, where the conflict-avoidant pull away from political activities like protests and calls to their Congressperson whereas the conflict-approaching jump in"--
Format:
Electronic Resources
Relevance:
0.3955
by
Pantry, Sheila.
Call Number
023.9 22
Publication Date
2007
Summary
"This book defines clearly what should and should not be tolerated in a healthy and safe working environment, and introduces the reporting procedures and communication skills leading to conflict resolution, enabling both employees and managers to consider situations consistently, based on risk assessment previously carried out." "Also included are case studies, a glossary of health and safety terms, and sources of further information, including relevant legislation. This book is essential reading for employees at all levels, and also for managers, team leaders, supervisors, personnel and human resources staff, complaints officers, union officers and anyone else in the information organization who may be called upon to deal with people."--Jacket.
Format:
Electronic Resources
Relevance:
0.0635
by
Jull, Marnie, author.
Call Number
303.6 23
Publication Date
2022
Summary
"Interpersonal arguments carry the potential for defensiveness and hostility, making them enormously distressing and difficult to understand. An Anatomy of Everyday Arguments examines the structure and dynamics of conflict to find new ways forward. Marnie Jull analyzes four personal stories through the lens of the Insight approach, an innovative way to decipher and reshape the direction of everyday conflicts that draws from the theories of Bernard Lonergan. Jull dissects arguments that range from a quarrel about chores to a high-stakes organizational impasse, exploring the internal process of decision-making that shapes conflict behaviour within complex social contexts. Without dismissing the importance of responsible conflict, the Insight approach encourages people in the heat of an argument to engage less rashly with threat. Jull's entertaining storytelling and meticulous analysis integrate findings from sociology, conflict resolution, interpersonal communication, psychology, facilitation, ethnography, anthropology, and qualitative research methodology. At a time of increasingly polarized global debate, the Insight approach lays the groundwork for new possibilities to emerge. An innovative work, An Anatomy of Everyday Arguments brings new theoretical work on conflict and change to life and demonstrates its practical applications."--
Format:
Electronic Resources
Relevance:
0.0539
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