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ClickView (Firm)
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XX(302429.1)
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The supervision of staff by managers can be one of the most difficult tasks that they are required to perform. It is essential therefore that the techniques and strategies that they use are effective for the circumstances. Supervision mistakes are being made - Marcus is vague, Carol bullies and gives poor feedback and Serena makes the fatal mistake of starting an inappropriate discussion with Carol because she is attracted to a client. Effective supervision skills are shown and include using goals to achieve results and measuring the success, listening and supporting staff, acknowledging good work and focusing on building skills.
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71876.7734
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ClickView (Firm)
Call Number
XX(302589.1)
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For a team to work effectively together there must be relationships built of trust, understanding and mutual respect. Marcus sets up a speed socializing exercise to give staff an insight into building long lasting relationships. Steve is chosen as the relationship expert to comment on the relationship' skill level of the group as they undertake role-plays. Tammy and Sanjay's awkward interaction escalates when Steve refers to him as a narcissist. Tammy feels angry with the whole group and has an outburst in Chinese.
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71876.7734
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ClickView (Firm)
Call Number
XX(302636.1)
Summary
Three-sixty degree feedback is very important in the workplace. Marcus offers Carol the unique opportunity to give some feedback to Serena and himself. Carol enjoys being direct and damming, and Serena is taken aback. Marcus invites the team to give feedback to Carol in a group. She presumes her team loves her and will be glowing, but everyone except Casey has some critical feedback about Carol's leadership and communication style.
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67235.4219
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ClickView (Firm)
Call Number
XX(302466.1)
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New ideas keep a business developing and growing, but all ideas need to be approached with creative suggestions and enthusiasm. In this episode Marcus invites everyone to suggest innovations to enhance productivity and improve the culture. Junko and Alex compete and tension escalates when accusations are made about stealing ideas. Marcus and Michael present new ideas to the group that are received with varying degrees of success. Carol emphasizes that ideas should be shared. Michael's innovation of micro bags is put into practice.
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67235.4141
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ClickView (Firm)
Call Number
XX(308123.1)
Summary
Manage Projects Successfully is a video designed to introduce you to project management. The success of a project comes down to planning. Be clear about the scope and objectives of the project you are managing, its timeframe and budget. Stay focused on the outcomes but be flexible as well and prepared to revise your original plan if there are problems or setbacks. In Managing Projects Successfully video, you will learn from the entertaining Cutting Edge team, to be clear about the scope, the objectives and roles, and the budget. Communicate, clarify and control, manage people, timeline and budget and be accountable and achieve results. A good manager keeps the goals in sight, sets priorities, monitors progress and keeps the team and the stakeholders updated.
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67235.4063
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ClickView (Firm)
Call Number
XX(308122.1)
Summary
Manage Hygiene Boundaries is a timely and engaging video for everyone to establish rules for hygiene and best practice in staying healthy and ensuring social distancing, especially during a pandemic. The Cutting Edge team learns that everyone needs to be aware of their own hygiene boundaries and learn basic skills to be able to tell others when they have crossed those boundaries. We all need to feel safe and comfortable, and be able to focus on productive work. Shared and agreed rules for the team are therefore essential. Honest, respectful and sensitive feedback can help to change habits and improve hygiene. Learn to manage hygiene boundaries by being aware of your hygiene impact, being sensitive and direct when giving feedback, and managing personal boundaries.
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Other
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67235.4063
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ClickView (Firm)
Call Number
XX(308124.1)
Summary
Surviving Stress and Anxiety is an engaging video from the Cutting Edge team that reminds everyone of the importance of our mental health so we can be productive at work. Stress and anxiety can happen to anyone. We all get anxious and stressed at different times, in different situations. The first step is to recognize when you're overloaded. We must look for the warning signs and ask for help when feeling stressed or overloaded. In this video, you will learn to stop bottling up stress and discuss and prioritize your concerns and find relaxing ways to be calm. You will also become more attuned to issues with coworkers and care about their issues rather than ignoring their anxieties.
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63390.8008
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ClickView (Firm)
Call Number
XX(308120.1)
Summary
How to Mediate Conflicts is a powerful skill that every leader should master. Team members can also benefit from learning to resolve conflict can damage morale, negatively affect work performance, and can even lead to legal issues for the organization. Unhealthy conflict needs to be resolved quickly, and workplace mediation can be an effective approach. Mediation can help resolve conflict, and improve understanding and collaboration. In this How to Mediate Conflicts video, you will learn from the entertaining Cutting Edge team, to listen supportively to both parties, control respectful exchanges, use questions to clarify and summarize, facilitate solutions and agree actions. Control the discussion, don't let emotions take over and ensure you reach a solution and agreed actions by both parties.
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Other
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63390.8008
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ClickView (Firm)
Call Number
XX(308121.1)
Summary
Making Decisions and Choices effectively is an important workplace skill. We constantly make choices, just to get through the day. They might be day-to-day operational decisions or long range strategic planning. It's not always easy, and can cause anxiety. A good leader makes good decisions, but everyone can learn the skills. Know your guiding principles. In this Making Decisions and Choices video you learn from the entertaining Cutting Edge team, to use a decision-making framework to make effective decisions and choices. Use the formula D-E-C-I-D-E to make sound, informed decisions and choices. Define the problem or issue, and always consider the impact of that decision option. Consider all the options and don't just jump to easy answers. Don't procrastinate, follow the process and make the decision, act on it and evaluate.
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Other
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63390.7969
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ClickView (Firm)
Call Number
XX(308119.1)
Summary
Coaching and Mentoring New People is all about managers providing professional development and personal support for new employees. It helps new people learn new skills and embrace the company's cultural and social norms. It helps them grow in their current job and be ready for career opportunities. Mentoring can help assess a new worker's success and progress in the organization. Good coaches and mentors guide rather than dictate. They ask questions and find out what the new person knows and what they need to learn. Good mentoring and coaching will encourage open communication and will help develop trust and respect. In Coaching and Mentoring New People, the dramatized case study shows Sam and Michael giving Dion constructive feedback. Alex coaches Dion on how to answer the phone properly. Being a good coach and mentor is all about giving time and encouragement and offering practical steps to build skills.
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Other
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60138.2891
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ClickView (Firm)
Call Number
XX(302554.1)
Summary
Workplaces are fast-paced, challenging and diverse environments that can create conflict and misunderstanding. Successful resolution of problems with colleagues is a vital aspect of good management. This fly-on-the-wall style dramatisation takes viewers through ways to deal with: unreasonable demands placed upon them; individuals who aren't team players; speaking without thinking; and dealing with poor job performance. While an ideal solution isn't always possible, when handled in the right way, they can be negotiated. A perfect resource for managers, staff and anyone interested improving communication skills in the workplace.
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Other
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0.0811
by
ClickView (Firm)
Call Number
XX(304379.1)
Summary
Get Ready to be a New Manager is a video to help any new manager feel less daunted by their managerial tasks, by building confidence and skills using four essential strategies for effective management. Get Ready to be a New Manager will help learners consider their leadership role and strive to be the very best they can be. Learn about delegation, communication and feed back, decision-making and motivating team members. These skills will be good for the team and the new manager's career.
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