Front Cover -- Table of Contents -- Preface -- Section I. Health Services -- 1. Service process visualization in nursing-care service using state transition model -- 2. Self-service for personal health monitoring and decisions -- 3. A study of the productivity enhancement in medical practice by the introduction of a handheld tablet computer -- Section II. Service Innovation -- 4. Human-centric approach of value proposition in new generation digital business -- 5. Value co-creation in R&D -- 6. Social networks for outsourcing and developing a firm's creativity -- 7. Creativity and learning in the practices of service innovation -- 8. Service design to evoke users' enthusiasm - Proposal and evaluation of a museum information providing service -- 9. Ergonomics at home: Contribution to the design of a smart home lighting service -- 10. Designing a mobile-based banking service: The MOBSERV Project -- Section III. Societal Factors -- 11. Human centered system integration (HCSI): Case study of elderly care service design -- 12. Integrating healthcare service with ambient interactive systems: Conceptual framework -- 13. Entrusting the reply of satisfaction or physical condition for services to unconscious responses reflecting activities of autonomic nervous system -- 14. The intelligent space for the elderly - Including activity detection -- 15. Patient engagement - implications to service engineering -- Section IV. Service System Frameworks -- 16. A distributed-cognition based method for finding social feature opportunities in business services -- 17. Distributed cognition, service science and 3D multi-user virtual environments -- 18. The role of positive emotions in the creation of positively deviant Business to Busines services: Examination of employee and customer perceptions -- 19. Change in organization - emerging situations, character and praxis.

20. Using a business ecosystem network to expose and predict budgetary risk caused by various human factors -- 21. Computational modeling of real-world services for a co-creative society -- 22. Case study analysis of higher education and industry partnership service delivery -- 23. Co-producing value through public transit information services -- 24. Integrating a user interface design environment into SOA and service engineering -- 25. B to B (business to business) product planning and platform making by the business user model -- Section V. Service Design -- 26. User eXperience in service design: Defining a common ground from different fields -- 27. A proposal of the service design method and the service example based on human design technology -- 28. Facilitating service development in a multi-agent environment: Different roles of consultancy -- 29. Three approaches to co-creating services with users -- 30. Interactive design method based on structured-scenario -- 31. Black female voices: Designing an HIV health information artifact -- Section VI. Organizations and Change -- 32. Smart governance to mediate human expectations and systems context interactions -- 33. Governing human relations to promote local service systems in processes of internationalization -- 34. A VSA communication model for service systems governance -- 35. The ARISTOTELE project for governing human capital intangible assets: A service science and viable systems perspective -- 36. Human resources for governing business dynamics. The viable systems approach -- 37. Modeling cooperative behaviors in innovation networks: An empirical analysis -- 38. Introduction of computer supported quality control circle in a Japanese cuisine restaurant -- 39. Leading change by playing: Design and implementation of a management game for aviation ground services.

40. Incorporating Kano's model and Markov chain into Kansei Engineering in services -- 41. A comparative analysis of lean techniques -- 42. An analysis of the impact of lean on safety -- Section VII. Value Co-Creation and Customers -- 43. Value orchestration platform: Model and strategies -- 44. Service space communication by voice tweets in nursing -- 45. Service modeling of compliments and complaints and its implications for value co-creation -- 46. Co-creating value to increase service productivity - impacts of outputs and inputs for the product-supporting service value chain.