Cover -- TOC36;Table of Contents -- Preface -- Acknowledgments -- CH36;Chapter 158; Assessing Your Skills -- The Managing Diversity Profile -- The Impact of Diversity on Business Performance -- CH36;Chapter 258; What Is Diversity63; -- Definition and Terms -- Primary and Secondary Dimensions -- Diversity Statistics Quiz -- Workplace Trends -- Diversity History and Approaches -- CH36;Chapter 358; The Differences Between Equal Employment Opportunity44; Affirmative Action44; and Managing Diversity -- Confusion of Terms -- Understanding the Differences -- Workplace Diversity Self45;Assessment -- CH36;Chapter 458; Barriers to Diversity -- Prejudice -- Stereotyping and Discrimination -- Ethnocentrism -- Non45;Verbal Communication -- Accepting Differences -- CH36;Chapter 558; Developing Competencies for Managing Diversity -- Introduction -- Awareness -- Cultural Programming -- Knowledge and Understanding -- Behavioral Skills -- Managing Diversity58; A Learning Process -- CH36;Chapter 658; Workplace Applications -- Introduction -- Recruitment47;Selection -- Employee Retention and Development -- Team Building -- Customer Service and Improving Market Share -- CH36;Chapter 758; Working Together Productively -- Introduction -- Partial versus Full45;bodied Listening -- Indirect versus Direct Communication -- Neutrality versus Empathy -- Superiority versus Equality -- Arrogant Certainty versus Flexibility to Learn -- Dealing with Cross45;Cultural Conflict -- CH36;Chapter 858; Diversity and Organizational Change -- Introduction -- Building a Change Strategy for Diversity Management 46; 46; -- Creating a Tactical Diversity Management Plan for Change -- Analyze the Organizations Communications Strategy and Messages -- Find Out the State of the Organization from the Line Perspective -- Create Measures and Key Performance Indicators that Provide Feedback Proactively44; Not Reactively -- Analyze and Evaluate All Supporting Organizational Processes and Practices -- Search for Low Hanging Fruit8221; as well as Set a Plan for the Long45;Term -- CH36;Chapter 958; Management Action Plan -- Introduction -- How Can You Improve63; -- Measuring Progress -- Walking the Talk -- About the Author -- About the Hubbard Diversity Measurement and Productivity Institute -- IDX36;Index -- Last Page.