Map of New Zealand -- Introduction -- Key Facts -- 1. Land and People -- Geographical Snapshot -- Climate -- A Multicultural Nation -- A Brief History -- The Economy -- Government and Politics -- Major Cities and Areas of Interest -- 2. Values and Attitudes -- Proud to Be Kiwi -- Regional Rivalries -- Clean and Green -- Religion -- Marriage and Family -- Egalitarian Society -- Mana and Respect -- Tall Poppies and Humble Heroes -- 3. Customs and Traditions -- Maori Culture -- Rituals and Protocol -- Art Forms -- Other Influential Cultures -- National Colors and Symbols -- Public Holidays -- 4. Making Friends -- Meeting and Greeting -- Getting to Know You -- Going Out -- Hospitality -- Dating in New Zealand -- 5. The Kiwis at Home -- Housing -- Education -- Daily Life -- Shops and Banks -- Television and Other Media -- Kiwiana -- 6. Time Out -- Eating Out -- Farmers' Markets -- Alcohol -- Shopping for Leisure -- Culture -- Sports -- Festivals and Events -- Taking a Break -- 7. Travel, Health, And Safety -- Arriving and Departing -- When to Visit and What to Do -- Getting Around -- City Transport -- Intercity Transport -- Accessibility -- Where to Stay -- Health and Safety -- 8. Business Briefing -- The Kiwi Workplace -- Making Appointments -- Meetings -- Presentations -- Negotiating -- Contracts -- Resolving Disputes -- Legislation -- Working in New Zealand -- Becoming a Kiwi -- 9. Communicating -- Language -- Communication Styles -- Humor -- Mail Services -- Internet -- SIM cards and Cell Phones -- Conclusion -- Further Reading -- Useful Apps -- Picture Credits -- Copyright -- Index -- Acknowledgements.