by
Kador, John.
Call Number
659.2 22
Publication Date
2009
Summary
From Jessie Jackson to Eliot Spitzer, JetBlue to John Edwards, the news is filled with public apologies - some effective and some not so. At some point everyone needs to make an effective apology. Effective Apology is a survival guide for all of us who find a need to apologize in our business or professional work, either for ourselves or for our organizations. The news is flooded with stories of people apologizing. But we dont need more apologies, says author John Kadorwe need better ones. Too many people miss tapping into the transformative power of apology to restore strained relationships.
Format:
Electronic Resources
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0.2372
by
Svyantek, Daniel J., editor.
Call Number
658.4056 23ENG20211129
Publication Date
2022
Summary
"The COVID-19 pandemic provides an illustration of how chaotic change to large systems are caused by small, seemingly insignificant environmental events such as the initial case(s) of COVID-19 in China. From this small starting point for the pandemic, there have been (and continue to be) millions of lives lost and trillions of dollars spent trying to alleviate the effects of the COVID-19 pandemic. World government and corporate leaders are striving to deal with this pandemic, but uncertainty is felt across the globe. Unprecedented strategies (e.g., the United States government's multi-trillion-dollar stimulus package (s)) have been used to halt the spread of COVID-19. These small events cascade throughout larger and larger systems leading to unforeseeable consequences. Organizations must experiment and make decisions on how to react. Decisions must be made and implemented to see what the effects of these decisions are. The chapters in this volume provide important insights for all organizations during this time of crisis. The chapters express bottom-up and top-down approaches to a crisis-initiating environmental change by organizations. The chapters provide insight into the way organizations perceive the effect of COVID-19 as 1) a permanent or transitory change in the organization's environment; and 2) as a crisis or opportunity. Taken together, the chapters provide both scientists and practitioners with a starting point for understanding the impact of COVID-19 on organizational theory and on management practice for readers"--
Format:
Electronic Resources
Relevance:
0.1721
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by
McCrackan, Andrew.
Call Number
658.4056 22
Publication Date
2005
Summary
Here's a groundbreaking book that offers you a powerful new methodology for business continuity management - an approach designed to bind and enhance risk management, disaster prevention, and disaster recovery efforts to an optimum level of efficiency. This unique resource features a start-to-finish quantitative framework to assess, improve, and benchmark your organization's business continuity capabilities in response to potential terrorist acts, hackers, natural disasters, and other business-threatening events or errors. The book's seven-level capability model guides you through every step i.
Format:
Electronic Resources
Relevance:
0.1617
by
McEntire, David A.
Call Number
364.348
Publication Date
2007
Summary
Disasters such as the 9/11 terrorist attacks, the Indian Ocean Tsunami, and Hurricane Katrina illustrate the salience and complexity of disasters. Both scholars and practitioners therefore agree that we must take a more proactive and holistic approach to emergency management, which should logically be derived from a sound understanding of the academic literature and the most pressing concerns facing professionals in the field today. Disciplines, Disasters and Emergency Management reviews what is known about catastrophic events from the standpoint of various academic areas of study. The introdu.
Format:
Electronic Resources
Relevance:
0.1547
by
Laws, Eric, editor.
Call Number
338.4791 TOU
Publication Date
2013
Summary
Don't wait until it's too late to learn how to manage a crisis situation The impact of crises on tourism has increased in the last ten years in response to terrorism, war, health emergencies, and natural disasters. Tourism Crises presents the latest research on crisis management with in-depth analysis of tourism flows and the economic well-being of communities at the regional, national, and international levels. This timely book examines a range of conceptual issues, including crisis communication and the safety of employees of the industry, and features case studies of responses to the World Trade Center terrorist attacks, SARS, the 1999 Austrian avalanche disaster, and the epidemic of foot-and-mouth disease in the United Kingdom. As new crises emerge, it's essential that the tourism industry be prepared to minimize the impact on both hosts and guests. Tourism Crises identifies key issues that need to be addressed in dealing with future incidents, examining specific cases of management success and failure with suggestions for improved responses. Academics, practitioners, and professionals discuss effective methods of maintaining yield during crisis situations, offering analysis, reflection, and new management strategies. Topics addressed in Tourism Crises include: the significance of communication in crisis situations keeping the media informed attracting business after the crisis has passed how alpine areas can respond to the dangers of avalanches the effect of the SARS epidemic on Hong Kong, Singapore, and Japan a typology of tourism crisis terms employee work stress in crisis situations quantifying the effects of tourism crises how tourism managers have re-tooled their promotional campaigns after 9/11 and much moreTourism Crises is a must-have for tourism professionals, practitioners, and academics as they develop new agendas for dealing with future crisis situations.
Format:
Electronic Resources
Relevance:
0.1336
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