The challenge of communication -- Learning in groups : how to take the fun to another level -- The art of persuasion in veterinary practice : foundational thoughts -- Nonverbal communication : signals that support or trump the words you use -- Interpersonal communication : building bonds with others -- Connecting with others : making small talk -- More complex communication : forging relationships -- Small group and organizational communication : getting along in a group -- Intercultural communication : the beauty of variety -- Interpersonal communication skills : listening and building trust -- Interpersonal communication skills : there's a time to speak -- Tips on what to avoid : dodging the barriers -- Problem-solving skills : process and promise -- Small group and organizational communication skills : creative minds working together.