New perspectives in hospitality management.

ISBN:

9781785608803

Title:

Physical Description:

1 online resource

Series:

Emerald gems

Contents:

Front Cover; Emerald Gems: New Perspectives in Hospitality Management; Copyright page; Contents; Preface; Hospitality HRM: Past, Present and the Future; Introduction; Literature Overview; Development of Human Resource Management (HRM); Hard and Soft HRM; Unitarist and Pluralist Perspectives of HRM; Strategic Human Resource Management; Outsourcing; HRM in Hospitality: Challenging Perspectives; Generational Change in Hospitality Employees; Training, Skills, and Service Quality in Hospitality; Technology and Hospitality Workforce; Strategic HRM, HPWP and the Balanced Scorecard in Hospitality

Casualisation and Outsourcing of Hospitality WorkforceTaking Stock of HRM in Hospitality; Future Trends; Conclusions; References; Hospitality Quality: New Directions and New Challenges; Introduction; Hospitality; Customer's Perceptions of Quality; Hospitality Quality; The Hospitality Employee; Management; Conclusion; References; About the Authors; How Much Does Labour Turnover Cost?: A Case Study of Australian Four- and Five-Star Hotels; Introduction; Labour Turnover "Culture" in the Hospitality Industry; Tangible and Intangible Costs of Turnover; Loss of Accountability for Turnover Costs

Turnover Rates and Costs in the Hospitality IndustryResearch Method; Findings and Discussion; Discussion and Conclusions; References; Relationships Among Hedonic and Utilitarian Values, Satisfaction and Behavioral Intentions in the Fast-Casual Restaurant Industry; Introduction; Theoretical Background; Utilitarian Value and Hedonic Value; Value, Satisfaction and Behavioral Intentions; Methodology; Results; Sample Profile; Data Screening; Measurement Model; Structural Model; Indirect Effects; Discussion and Conclusion; Summary of the Study; Implications

Limitations and Suggestions for Future ResearchReferences; Further Reading; Hospitality Marketing Research From 2000 to 2009: Topics, Methods, and Trends; Introduction; Methodology; Study Topic; Industry Application; Main Analysis Methods; Findings; Study Topic Review and Trends; Significant topic trends by journal; Cornell Hospitality Quarterly; International Journal of Hospitality Management (IJHM); Journal of Hospitality & Tourism Research (JHTR); International Journal of Contemporary Hospitality Management (IJCHM); Industry Application Review; Methodology Review; Discussion; Conclusion

Local Note:

eBooks on EBSCOhost

Subject Term:

Hospitality industry -- Management.

Hospitality industry -- Personnel management.

Hospitality industry -- Marketing.

Format:

Electronic Resources

Electronic Access:

Click here to view

Publication Date:

2015

Publication Information:

Bingley, UK :

Emerald Group Publishing Limited,

2015.

Available:*

Shelf Number	Material Type	Copy	Shelf Location	Status
647.068 23	1:E-BOOK	1	1:ONLINE	Searching... Unknown

Bound With These Titles

On Order

Summary

New Perspectives in Hospitality Management is a unique collection of articles that represent the highest level of scholarship in hospitality research. The articles identify themes that have established themselves as key trends among academics. These include:- Human resource management challenges - new research on labour turnover in luxury hotels and how classic hospitality paradigms have developed - Hospitality marketing - how the tourism distribution channel has been transformed, perceptions on guests' perceptions of customer loyalty and transforming customer satisfaction into 'customer delight' - Experiences and behaviours - understanding quality aspects of restaurant image, hedonic and utilitarian values and how they influence restaurant image, and a customer-based approach to hotel experience and brand equity. The collection provides exemplary analysis of recent research trends concerning marketing and HRM research topics and methodology, while also looking to the future in terms of how information and communication technologies will shape the development of the hospitality sector. It will enable readers to access the most important 'thinkers' active in this arena today.