Service Supply Chain Systems : A Systems Engineering Approach.

ISBN:

9781315682143

Title:

Author:

Choi, Tsan-Ming.

Personal Author:

Choi, Tsan-Ming.

Edition:

1st ed.

Physical Description:

1 online resource (172 pages)

Series:

Communications in Cybernetics, Systems Science and Engineering ; v.8

Communications in Cybernetics, Systems Science and Engineering

Contents:

Front Cover -- Table of contents -- Editorial board -- Preface -- About the editor -- Contributing authors -- Part I: Introduction -- 1. Service supply chain management - A systems engineering approach -- Part II: Theoretical advances -- 2. Dynamic coordination of service supply chains -- 3. Signs in service supply -- 4. Challenges to management accounting in the new paradigm of service -- 5. Managing service supply chains in the big data era: A system of systems perspective -- Part III: Industrial applications and cases -- 6. Evaluation of discrete event simulation software to design and assess service delivery processes -- 7. The impact of power structure on service supply chain management -- 8. Resilience and complexity in a maritime service supply chain's everyday operation -- 9. Fast fashion retail operations services: An empirical study from consumer perspectives -- Back Cover.

Local Note:

Electronic reproduction. Ann Arbor, Michigan : ProQuest Ebook Central, 2017. Available via World Wide Web. Access may be limited to ProQuest Ebook Central affiliated libraries.

Subject Term:

Customer services.

Format:

Electronic Resources

Electronic Access:

Click here to view book

Publication Date:

2016

Publication Information:

Boca Raton :

CRC Press,

2016.

Available:*

Shelf Number	Material Type	Copy	Shelf Location	Status
XX(280245.1)	1:E-BOOK	1	1:ON-DEMAND	Searching... Unknown

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Summary

Supply chain management is a well-developed area. The traditional supply chains are dynamic systems which include the forward and reverse flows of physical products and the related information and fund. However, a service supply chain is different because the real "product" may take the form of a "service" which implies that many traditionally cruc

Author Notes

Dr. Tsan-Ming Choi (Jason) is currently a Professor in Fashion Business at The Hong Kong Polytechnic University and has been active as an Associate Professor at The Hong Kong Polytechnic University until June 2014. Over the past few years, he has actively participated in a variety of research projects on supply chain management and applied optimization. He has authored/edited ten books and guest-edited twelve special issues for various leading journals on related topics, and has published over 100 papers in peer-refereed academic journals such as Annals of Operations Research, Automatica, Computers and Operations Research, Decision Support Systems, European Journal of Operational Research, IEEE Transactions on Automatic Control, IEEE Transactions on Automation Science and Engineering, IEEE Transactions on Industrial Informatics, IEEE Transactions on Systems, Man, and Cybernetics (Parts A, B, C; Systems), International Journal of Production Economics, International Journal of Production Research, Journal of the Operational Research Society, Omega, Production and Operations Management, Service Science (INFORMS Journal), Supply Chain Management, Textile Research Journal, Tourism Management, Transportation Research, etc.
He is currently an area editor/associate editor/guest editor of Annals of Operations Research, Asia-Pacific Journal of Operational Research, Decision Sciences, Decision Support Systems, European Management Journal, IEEE Transactions on Systems, Man, and Cybernetics - Systems, Information Sciences, Journal of Fashion Marketing and Management, Journal of the Operational Research Society, Production and Operations Management, and various other operations management and information systems journals. He is also an executive committee member of professional organizations such as IEEE-SMC (HK) and POMS (HK). He received the President's Award for Excellent Achievement of The Hong Kong Polytechnic University in November, 2008 (the most prestigious award for a faculty member at the university level). He is a member of various internationally renowned professional organizations such as IEEE, INFORMS, ITAA, and POMS.