Microsoft System Center 2012 service manager cookbook [electronic resource] / Samuel Erskine [and others].

ISBN:

9781849686952

Title:

Author:

Erskine, Samuel.

Personal Author:

Erskine, Samuel.

Publication Information:

Birmingham : Packt Pub., 2012.

Physical Description:

1 online resource.

General Note:

3. Configuring Service Level Agreements (SLAs).

Contents:

Microsoft System Center 2012 Service Manager Cookbook; Microsoft System Center 2012 Service Manager Cookbook; Credits; About the Authors; About the Reviewers; www.PacktPub.com; Support files, eBooks, discount offers and more; Why Subscribe?; Free Access for Packt account holders; Instant Updates on New Packt Books; Preface; What this book covers; What you need for this book; Who this book is for; Conventions; Reader feedback; Customer support; Downloading the example code; Errata; Piracy; Questions; 1. ITSM Frameworks and Processes; Introduction; Understanding ITSM frameworks; Getting ready.

How to do it ... How it works ... ; ITIL© processes; Getting ready; How to do it ... ; How it works ... ; See also; Creating an Asset Management process; Getting ready; How to do it ... ; How it works ... ; There's more ... ; See also; Creating a Configuration Management System (CMS) process; Getting ready; How to do it ... ; How it works ... ; See also; Creating a Service Request Fulfillment process; Getting ready; How to do it ... ; How it works ... ; Creating an Incident and Problem Management process; Getting ready; How to do it ... ; Incident Management; Problem Management; How it works ...

Creating a Change and Release Management processGetting ready; How to do it ... ; How it works ... ; There's more ... ; Creating an IT Service Desk process; Getting ready; How to do it ... ; How it works ... ; Service Level Management process; Getting ready; How to do it ... ; How it works ... ; 2. Personalizing SCSM 2012 Administration; Introduction; Configuring how long to keep your SCSM data; Getting ready; How to do it ... ; How it works ... ; There's more ... ; Configuration Items data grooming using the console; See also; Configuring the Incident Management global settings; Getting ready; How to do it ...

How it works ... Configuring the Service Requests, Activity, Release, Knowledge, and Change Management global settings; Getting ready; How to do it ... ; How it works ... ; Working with Prefix settings; File attachment settings; Configuring the behavior of child incidents when resolving, reactivating, and closing the parent Incident; Getting ready; How to do it ... ; How it works ... ; Auto resolution of child incidents; Auto reactivation of child incidents; Status of child incidents when linked with a parent; Configuring Priority and Urgency for your SLA targets; Getting ready; How to do it ...

How it works ... See also; Configuring global e-mail notification infrastructure settings; Getting ready; How to do it ... ; How it works ... ; Creating Management Packs in the Authoring tool to save your SCSM personalization; Getting ready; How to do it ... ; How it works ... ; There's more ... ; Initial baseline and standards; Editing options and flexible customization; See also; Creating formatted e-mail notification templates; Getting ready; How to do it ... ; How it works ... ; See also; Creating a basic queue; Getting ready; How to do it ... ; How it works ... ; See also.

Local Note:

eBooks on EBSCOhost

Title Subject:

Microsoft System center.

Microsoft System center configuration manager.

Microsoft System center. (OCoLC)fst01915393

Microsoft system center configuration manager. (OCoLC)fst01787210

Subject Term:

Software configuration management.

Computer systems.

Added Author:

Beaumont, Steven.

Asp, Anders.

Format:

Electronic Resources

Electronic Access:

Click here to view

Publication Date:

2012

Publication Information:

Birmingham : Packt Pub., 2012.

Available:*

Shelf Number	Material Type	Copy	Shelf Location	Status
005.446	1:E-BOOK	1	1:ONLINE	Searching... Unknown

Bound With These Titles

On Order

Summary

Learn how to configure and administer System Center 2012 Service Manager and solve specific problems and scenarios that arise with this book and ebook.

Key Features Practical cookbook with recipes that will help you get the most out of Microsoft System Center 2012 Service Manager Learn the various methods and best practices administrating and using Microsoft System Center 2012 Service Manager Save money and time on your projects by learning how to correctly solve specific problems and scenarios that arise while using System Center Service Manager Book Description Microsoft System Center Service Manager (SCSM) offers enterprises a complete, integrated platform for automating and adapting IT Service Management best practices to your organization's requirements."Microsoft System Center Service Manager Cookbook" provides you with real-world, immediately usable recipes which will show you how to configure and administer System Center Service Manager 2012 and understand how to solve particular problems and scenarios to take this tool further.In Microsoft System Center Service Manager Cookbook, you will get to grips with practical recipes which will show you how to configure and administer System Center Service Manager 2012. This cookbook features distinct recipes on the practical implementation of ITSM Frameworks and Processes, Microsoft System Center 2012 Service Manager Administration, how to configure Service Level Agreements (SLAs). It will also cover incident and problem management, the design of change and release management as well as implementing and editing security roles. What you will learn The practical implementation of the ITSM Framework and Processes How to Personalize SCSM 2012 Administration Configuration of Service Level Agreements How to build the Configuration Management Database Change and Release Management Design Advanced Personalization of SCSM Automation of Service Manager 2012 Implementation of Security Roles Who this book is for

This book will be useful to IT professionals including System Center Service Manager administrators who want to configure and administer System Center Service Manager 2012 and understand how to solve specific problems and scenarios that arise while using System Center Service Manager. It will also be useful to users of 2010 in learning new features and capabilities.