Cover -- TOC36;Table of Contents -- Introduction -- CH36;Section 158; The Manager as Coach -- Coaching in the Workplace -- Different Roles for Managers -- Coaching Pitfalls -- CH36;Section 258; The Approach of a Coach -- A Coach Is Deliberate and Prepared -- A Coach Strives to Be a Great Communicator -- A Coach Makes the Coaching Process Mutual -- A Coach Is Always Looking for Opportunities to Coach -- A Coach Builds a Coaching Environment -- Applying the Approach of a Coach -- CH36;Section 358; The Coaching Process -- Gathering Information -- Setting the Stage -- Encouraging Self45;Assessment -- Clarifying Goals -- Exploring Perspective -- Creating a Feedback Loop -- Knowing When to Move On -- CH36;Section 458; Coaching Conversation Skills -- Focused Listening -- Paraphrasing -- Reflection of Feeling -- Active Inquiry -- Giving Feedback -- Process Communication -- Summarizing -- Using Silence -- CH36;Section 558; Team Coaching and Peer Coaching -- Team Coaching -- Peer Coaching -- CH36;Section 658; Distance Coaching -- Guidelines for Distance Coaching -- Coaching Telephone Calls -- Coaching E45;Mails -- Coaching Conference Calls -- Epilogue -- About the Author -- IDX36;Index -- Last Page.