by
Publishing, BusinessNews.
Call Number
658.812
Publication Date
2014
Summary
Complete summary of Richard C. Whiteley's book: "The Customer Driven Company: Moving from Talk to Action". This summary of the ideas from Richard C. Whiteley's book "The Customer Driven Company" shows that customer satisfaction is the key to a long-term, successful business. In his book, the author explains the seven fundamentals of a customer driven business. Successful companies will create a consumer vision, treat their feedback seriously and learn from others who deal with customers well. They will create a culture where every employee is interested in customer satisfaction and eliminate any procedure that hampers consumerâs gratification. Good businesses will not only say they care about their customers, they will show it. This summary is a must-read for any leader who wants to start focusing on customers and reaping the rewards. Added-value of this summary: ⢠Save time ⢠Understand key concepts ⢠Expand your knowledge To learn more, read "The Customer Driven Company" and discover the key to success in today's competitive economy.
Format:
Electronic Resources
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by
Publishing, BusinessNews.
Call Number
658.8343
Publication Date
2013
Summary
Complete summary of Gary Millet and Blaine Millet's book: "Creating and Delivering Totally Awesome Customer Experiences: The Art and Science of Customer Experience Mappingâ. This summary of the ideas from Gary Millet and Blaine Millet's book "Creating and Delivering Totally Awesome Customer Experiences" shows that when customers are delighted, they become more loyal to your business and they will go out of their way to recommend you to their friends and associates. Furthermore, you differentiate yourself from all your competitors simply and powerfully and you lower your marketing and product development costs â because loyal customers will tell you what they really want and need. In essence this summary highlights that any organizationâs immediate success and long-term viability depends entirely on the quality of the relationship formed with each individual customer. Added-value of this summary: ⢠Save time ⢠Understand the key concepts ⢠Increase your business knowledge To learn more, read "Creating and Delivering Totally Awesome Customer Experiences" and discover all the recipes necessary to develop customer relationships and loyalty.
Format:
Electronic Resources
Relevance:
0.0477
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