How writers can make the best of even the worst criticism.

Hospitality is a service offered the world over. Sometimes the service you receive is good, other times it is bad. There are many reasons why the quality of service you receive can vary, however it usually comes down to one thing - teamwork. Hospitality isn't a solo act; it takes a team of individuals working towards one shared goal in order to produce excellence. Throughout this program we discuss front and back of house team structures, teamwork in general, roles and responsibilities of team members, communication, and customer feedback. A brilliant introduction to the teamwork aspect that applies to every tourism & hospitality organisation.

This work reflects current thinking of assessment with a stated focus on assessment for learning. It informs teachers about the latest developments and provides them with important tools for integrating assessment in the classroom.

"Provides three levels of standardized protocols for assessing building performance that identify what, how, and how often to measure in six performance categories: energy, water, thermal comfort, indoor air quality, lighting, and acoustics. Such protocols give feedback when performance does not match design intent and lend credibility to performance claims"--Provided by publisher.