The Hospitality Mentality enhances the guest experience and creates raving fans-and return guests!.

This clear and accessible guide to decoding academic feedback will help you interpret what your lecturer or research supervisor is really trying to tell you about your writing-and show you how to fix it. It will help you master a range of techniques and strategies to take your writing to the next level and along the way you'll learn why academic text looks the way it does, and how to produce that `authoritative scholarly voice' that everyone talks about.

Prepare students for the WJEC Eduqas GCSE (9-1) Food Preparation and Nutrition exams with this photocopiable pack, including two full exam-style practice papers and detailed mark schemes with sample answers. - Get ready for the exams with practice papers that replicate the types, wording and structure of the questions students will face. - Guide students through what's required for each question by looking at sample answers that indicate where and how marks were awarded. - Provide an easy solution for mock exams, practice, revision and homework; detailed mark schemes for each question help to reduce marking time and provide opportunities for self- and peer-assessment. - Improve your feedback to students with marking guidance for extended response questions.

Prepare students for the AQA GCSE (9-1) Food Preparation and Nutrition exams with this photocopiable pack, including two full exam-style practice papers and detailed mark schemes with sample answers. - Get ready for the exams with practice papers that replicate the types, wording and structure of the questions students will face. - Guide students through what's required for each question by looking at sample answers that indicate where and how marks were awarded. - Provide an easy solution for mock exams, practice, revision and homework; detailed mark schemes for each question help to reduce marking time and provide opportunities for self- and peer-assessment. - Improve your feedback to students with marking guidance for extended response questions.

An introduction to cosmic magnetic fields on a range of astrophysical and cosmological scales for young researchers and graduate students.

Maximize customer satisfaction by transforming your customer relations into a key strategic resource, learning how to effectively utilize technology as well as the human touch to create a winning customer experience.

Canvas is an online learning management system (LMS) and one of the most powerful teaching tools that educational institutions worldwide have adopted thanks to its streamlined functionality, intuitive user interface, and robust features. This revised second edition of Canvas LMS Course Design will show you how to design, create, and teach engaging classes in online, hybrid, or fusion settings using the Canvas LMS. The book will guide you through the steps of setting up your Canvas account, creating activities and assignments, designing and customizing the course layout, and teaching your course. Whether you're using an institutional or Free-for-Teacher account, you'll be able to use Canvas for grading, feedback, and communication with and between students. As you progress, you'll learn how to integrate external apps and services with Canvas. Finally, the book features an exclusive section detailing how you can use Canvas' built-in resources as well as other resources to tackle challenges while working with the LMS. Throughout, this book will give you the technical knowledge you need to create unique learning experiences for students. By the end of this Canvas LMS Course Design, you'll be able to successfully teach online with the help of logical descriptions and step-by-step screenshots that clearly explain how to build a phenomenal course.

Another book on The Simpsons? you might wonder. Isn't the yellow cartoon troupe around the eponymous chaotic family somewhat worn-out? Perhaps you even ask yourself whether that nineties' show is still on the air anyhow. Accolades such as "the best TV show of the twentieth century" or "the longest-running scripted series on American prime-time television" have elevated The Simpsons to the pop culture pantheon, while also suggesting the very vintage character of the program. But the label "The Simpsons" refers not just to a show that seems to belong to a bygone television era, it implies a rich narrative universe, including a set of iconic figures, familiar across continents and generations. Through lens of a transmedia studies, Understanding The Simpsons traces the franchise's trajectory, from its original conception shaped by alternative media traditions to its astounding, long-lived impact as a cult phenomenon in popular culture. Examining the legacy of online fan forums and bootleg T-shirts from the show's heyday in the early 1990s, as well as the meaning of The Simpsons in contemporary digital culture, this book demonstrates how one of the most popular comedy series of all time has redefined the intersections between the corporate media and participatory culture - and is alive indeed

"Inspired by American studies of the impact of government programs on clients' political activity, Take a Number breaks new ground by investigating the lessons that people draw from their experiences with government bureaucracies, reaching very different conclusions about the effects of program participation in Canada. People's experiences with service providers matter. Far from being de-politicizing, negative experiences can be empowering, stimulating greater political interest and more political activity. In contrast to the findings of some American studies, there is no evidence that these encounters leave claimants in Canada with the sense that they are neither legitimate nor effective actors in the public sphere. Rather than discouraging participation in politics, being a recipient of means-tested benefits seems to be politically mobilizing. Based on extensive survey data, Take a Number casts new light on the problem of non-take-up of social benefits. Elisabeth Gidengil reveals that those who are most likely to benefit are often unaware of government programs. The more demanding and intrusive the claiming process, the more likely claimants are to find it difficult to access the program. These experiences with government programs prove to have larger implications for users' confidence in institutions and their satisfaction with democracy. A wide-ranging study of the politicizing effects of social program participation, Take a Number introduces a compelling new dimension to our understanding of why some citizens are politically active while others remain quiescent."--

Draws customer-centric marketing and innovative business strategy together into a breakthrough formula for transformative, long-term growth.