by
McHugh, Donald E.
Call Number
658.4092 22
Publication Date
2004
Summary
Annotation "Golf and the Game of Leadership" shows how qualities like focus, consistency, confidence, and "playing by the rules" all apply to the way one performs in the professional realm. Don McHugh, whose management experience is matched only by his passion for golf, leads readers through 18 "holes" or rules for success.
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Electronic Resources
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0.0707
by
Seven Dimensions (Firm),
Call Number
XX(296017.1)
Publication Date
2016 2013
Summary
We all have to deal with difficult people. Carlos complains to Steve about difficult people he has to contend with on a daily basis. He often feels like hitting them, which Steve naturally discourages. Carol offers her six ways of dealing with difficult people, explored by Steve and Carlos: (1) Observe calmly, do not get sucked into people’s dramas. (2) Listen and show empathy. Acknowledge people’s frustration. (3) Focus on facts: see what people want, and what you can do for them. (4) Ignore bad behaviors, no matter what people are dishing up (this can be easier said than done). (5) Give feedback about bad behavior in a constructive fashion. (6) Build your skills by rehearsing dealing with difficult people. As Steve says, “be 100% Zen”. And believe it or not, dealing with such people helps you get to the next level.. Key Learning Points: Over-reacting to difficult people gets in the way of a positive outcome.. LEARN TO HANDLE ANYONE DIFFICULT. DON’T get frustrated and emotional INSTEAD: Observe calmly. DON’T blame or over-react INSTEAD: Listen and show empathy. DON’T get involved or side-tracked INSTEAD: Focus on needs and facts. DON’T get upset by annoying behavior INSTEAD: Ignore or give feedback. . Observe calmly 2. Listen and show empathy 3. Focus on facts 4. Ignore bad behaviors 5. Give feedback 6. Build your skills. .
Format:
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0.0566
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by
Parani, V. S.
Call Number
623.88 23
Publication Date
2017
Summary
In the first leadership book of its kind, Captain Parani weaves together his rich experience, cutting-edge insights and real-life stories in this book which has already garnered international acclaim. The reader will discover how to run a tight ship; enhance expertise; lead and communicate with a team; implement safety leadership; decide effectively in high-stake situations and be inspired by legendary sailors. It is a practical leadership action plan which can be applied at sea, or in any other workplace, anywhere.
Format:
Electronic Resources
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0.0408
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