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ClickView (Firm)
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XX(304729.1)
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Negative feedback can be tricky but it can also be constructive. Be direct, be honest, use specific examples and you'll nail it.
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71876.7969
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ClickView (Firm)
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XX(302636.1)
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Three-sixty degree feedback is very important in the workplace. Marcus offers Carol the unique opportunity to give some feedback to Serena and himself. Carol enjoys being direct and damming, and Serena is taken aback. Marcus invites the team to give feedback to Carol in a group. She presumes her team loves her and will be glowing, but everyone except Casey has some critical feedback about Carol's leadership and communication style.
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67235.4219
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ClickView (Firm)
Call Number
XX(304737.1)
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Getting the best from people by recognising strengths and weaknesses and giving good, honest feedback.
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0.1213
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ClickView (Firm)
Call Number
XX(304752.1)
Summary
Motivating teams and team members is vital. Some helpful tips on how to recognise achievement and give meaningful feedback.
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0.1118
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ClickView (Firm)
Call Number
XX(304710.1)
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From 360 degree feedback to becoming an active listener, we look at some hacks to help you become more self aware.
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0.1118
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ClickView (Firm)
Call Number
XX(304397.1)
Summary
Transform into a Star Leader is a video to help you transform into a confident but humble star leader who really moves the team forward. Star leaders embody healthy contradictions, but as Peter Quarry explains, these are great for inspiring the team. Transform into a Star Leader is a video designed to help you recognize your team's needs, respond flexibility and provide (and receive) constructive feedback.
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0.0857
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ClickView (Firm)
Call Number
XX(302429.1)
Summary
The supervision of staff by managers can be one of the most difficult tasks that they are required to perform. It is essential therefore that the techniques and strategies that they use are effective for the circumstances. Supervision mistakes are being made - Marcus is vague, Carol bullies and gives poor feedback and Serena makes the fatal mistake of starting an inappropriate discussion with Carol because she is attracted to a client. Effective supervision skills are shown and include using goals to achieve results and measuring the success, listening and supporting staff, acknowledging good work and focusing on building skills.
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Other
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0.0811
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ClickView (Firm)
Call Number
XX(308122.1)
Summary
Manage Hygiene Boundaries is a timely and engaging video for everyone to establish rules for hygiene and best practice in staying healthy and ensuring social distancing, especially during a pandemic. The Cutting Edge team learns that everyone needs to be aware of their own hygiene boundaries and learn basic skills to be able to tell others when they have crossed those boundaries. We all need to feel safe and comfortable, and be able to focus on productive work. Shared and agreed rules for the team are therefore essential. Honest, respectful and sensitive feedback can help to change habits and improve hygiene. Learn to manage hygiene boundaries by being aware of your hygiene impact, being sensitive and direct when giving feedback, and managing personal boundaries.
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Other
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0.0772
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ClickView (Firm)
Call Number
XX(302695.1)
Summary
If you are able to empower your staff by increasing levels of communication and sharing more information, you can improve the motivation and productivity of those working for you. This means listening, keeping people informed, knowing how to measure performance and offering praise and encouragement. Chapter 1: Motivating through Information. Motivate your staff simply by telling them how their job fits in and why it matters. Chapter 2: Motivating through Feedback. Another way to motivate staff is through a process of agreeing on targets and enabling them to measure their own performance. Chapter 3: Motivating through Praise. Discover the effective motivation strategies of praising exceptional achievements and simply talking about your staff. Chapter 4: Active Listening. The key elements covered include maintaining attention, the use of positive body language, how to use reflective listening techniques, and how to summarise.
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Other
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0.0737
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ClickView (Firm)
Call Number
XX(302698.1)
Summary
Everyone needs praise and critical feedback, and when given the right way, it can help motivate individuals and teams. But it's a fine balance that all managers need to get right. This course will show managers how and when to deliver effective praise and criticism. Chapter 1: Sharing Praise. When sharing praise, make sure you are specific, talk about it, ensure there is no "sting in the tail", put it on record, make it public, and always be on the lookout for opportunities for praise! Chapter 2: Giving Criticism. If you need to give criticism, ensure it is done quickly, face to face and in private. Also make sure you agree on the facts, ask and listen, make sure you criticise the action, explain why it matters, agree a remedy and always end on a compliment.
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Other
Relevance:
0.0737
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ClickView (Firm)
Call Number
XX(308119.1)
Summary
Coaching and Mentoring New People is all about managers providing professional development and personal support for new employees. It helps new people learn new skills and embrace the company's cultural and social norms. It helps them grow in their current job and be ready for career opportunities. Mentoring can help assess a new worker's success and progress in the organization. Good coaches and mentors guide rather than dictate. They ask questions and find out what the new person knows and what they need to learn. Good mentoring and coaching will encourage open communication and will help develop trust and respect. In Coaching and Mentoring New People, the dramatized case study shows Sam and Michael giving Dion constructive feedback. Alex coaches Dion on how to answer the phone properly. Being a good coach and mentor is all about giving time and encouragement and offering practical steps to build skills.
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0.0707
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