Front office management and operations / Linsley T. DeVeau ... [et al.].

ISBN:

9780133341454

Title:

Author:

DeVeau, Linsley T., 1951-

Publication Information:

Upper Saddle River, N.J. : Prentice Hall, c1996.

Physical Description:

362 p. : ill. ; 24 cm.

General Note:

Includes index.

Subject Term:

Hotel front desk personnel.

Hotel management.

Added Author:

DeVeau, Linsley T., 1951-

Format:

Books

Publication Date:

1996

Publication Information:

Upper Saddle River, N.J. : Prentice Hall, c1996.

Available:*

Shelf Number	Material Type	Copy	Shelf Location	Status
647.94068 FRO	Book	1	Standard shelving location	Searching... Unknown

"Front Office Management and Operations" describes the operations and procedures involved in managing the Front Office area of a hotel/lodging establishment. In addition to all of the technical aspects of front office responsibility, the authors place a strong emphasis on customer service and customer relations throughout the text.

1 An Introduction to the Lodging Industry

2 Staffing the Rooms Division

3 Reservations Systems

4 Room Rates

5 Registering the Guest

6 Accounting for the Guest's Stay

7 The Night Audit

8 Technology in the Rooms Division

9 Check-Out and Collections

10 Safety and Security of Guests and Employees

11 Training in the Front Office

12 Budgeting in the Rooms Division

Index

Available:*

Bound With These Titles

On Order

Summary

Summary

Table of Contents