Cover image for On-premise catering [electronic resource] : hotels, convention centers, arenas, clubs, and more / Patti J. Shock, John M. Stefanelli, Cheryl Sgovio.
On-premise catering [electronic resource] : hotels, convention centers, arenas, clubs, and more / Patti J. Shock, John M. Stefanelli, Cheryl Sgovio.
ISBN:
9781118108895
Title:
On-premise catering [electronic resource] : hotels, convention centers, arenas, clubs, and more / Patti J. Shock, John M. Stefanelli, Cheryl Sgovio.
Author:
Shock, Patti J.
Personal Author:
Edition:
Second ed.
Publication Information:
Hoboken : Wiley, 2011.
Physical Description:
1 online resource (766 p.)
General Note:
Description based upon print version of record.
Contents:
Cover; Contents; Title; Copyright; Foreword; Preface; Chapter 1: Overview of On-Premise Catering; Types of Catering; Types of Caterers; Catering Department Management Functions; Catering Department Objectives; Catering Department Organization; Catering Department Policies; Major Challenges Faced by The Catering Department; Chapter 2: Sales and Marketing; Association Market; Business Market; Smerf Market; Market Classifications; Client Decision Makers; The Marketing Budget; Marketing Research; Options for Determining Prices for Catering Events; Promotion; Sales Procedures; Client Relations

Chapter 3: Theme Parties, Weddings, Outdoor Parties, and Special EventsBudget Considerations; Lights Are Magic; Soundscapes; Moving Decor; Entrance; Props; Fun Food; Weddings; Bar and Bat Mitzvahs; Quinceañera; Outdoor Parties; Chapter 4: Meal Functions; Purpose of The Meal Function; Menu Planning; Truth-in-Menu Guidelines; Menu Pricing; Taxes, Gratuities, Service Charges, and Tips; Types of Meal Functions; Remaining Food; Chapter 5: Beverage Functions; Purpose of The Beverage Function; Menu Planning; Beverage Charges; Types of Beverage Functions; Liquor Laws

Chapter 6: Function Room Selection and SetupAppearance; Location; Utilities; Space Requirements; Nontraditional/Creative Function Space; Planning The Function Room Setup; Cleaning and Maintaining The Function Room; Employee Uniforms; Communication With Function Room Staff; Equipment Inventory; Chapter 7: Production and Service Planning; Production Planning; Service Planning; Catering Safety and Sanitation; Chapter 8: Intermediaries and Suppliers; Providing Other Client Services; Guidelines for Selecting Some Outside Services; Audiovisual; Entertainment; Lighting; Intermediaries

Cooperating With Other FacilitiesChapter 9: Staffing; Employee Recruitment; Orientation; Training; Compensation; Chapter 10: Financial Controls and Reports; Banquet Event Order; Pre-Function Sheet; Change Order; Resume; Catering Contract; Credit Management; Food and Beverage Cost Control; Labor Cost Control; Control of Other Expenses; Computerized Control Procedures; Post-Event Evaluation; Chapter 11: Working with Other Departments; Kitchen; Beverage; Purchasing; Receiving and Storeroom; Housekeeping and Custodial; Banquet and Convention Setup and Service; Facilities; Engineering

Property ManagerSteward; Print Shop; Room Service; Human Resources; Controller; Security; Sales; Front Office; Audiovisual; Recreation; Entertainment; Business Services; Glossary; Appendix; Index
Format:
Electronic Resources
Electronic Access:
Click here to view book
Publication Date:
2011
Publication Information:
Hoboken : Wiley, 2011.