Hotel and lodging management : an introduction / Alan T. Stutts, James Wortman.

ISBN:

9780471474470

Title:

Author:

Stutts, Alan T.

Personal Author:

Stutts, Alan T.

Edition:

2nd ed.

Publication Information:

Hoboken, NJ : John Wiley & Sons, 2006.

Physical Description:

341 p. : ill. ; 25 cm.

General Note:

Includes index.

Contents:

Ch. 1. Growth and development of the lodging industry -- Ch. 2. Organizational structure -- Ch. 3. The front office -- Ch. 4. Housekeeping -- Ch. 5. The marketing and sales department -- Ch. 6. Human resource management -- Ch. 7. Hotel food and beverage -- Ch. 8. Loss prevention and security -- Ch. 9. The general manager -- Ch. 10. Yield management -- Ch. 11. Management contracts and franchise agreements -- Ch. 12. Time-share and vacation ownership -- Ch. 13. Resorts, themed lodging, and special lodging environments.

Subject Term:

Hospitality industry -- Management.

Added Author:

Wortman, James.

Format:

Books

Electronic Access:

Table of contents http://www.loc.gov/catdir/toc/ecip054/2004027109.html

Publication Date:

2006

Publication Information:

Hoboken, NJ : John Wiley & Sons, 2006.

Available:*

Shelf Number	Material Type	Copy	Shelf Location	Status
647.94068 STU	Book	1	Standard shelving location	Searching... Unknown
647.94068 STU	Week loan	2	Standard shelving location	Searching... Unknown
647.94068 STU	Book	3	Standard shelving location	Searching... Unknown

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Summary

The updated edition of the complete resource for a successful career in hotel and lodging management

Hotel and Lodging Management , Second Edition prepares readers to succeed as managers in the hotel and lodging industry, while developing a solid foundation for a long and successful career. This comprehensive resource combines detailed presentations of each department in a hotel or lodging establishment along with a close examination of organizational structure and the interdependent relationship among departments.

This updated Second Edition presents:

New, completely updated chapters on human resources and the sales and marketing departments Up-to-date case studies reflecting the latest management trends and issues Profiles of industry pioneers working at all types of properties, from small motels to five-star hotels New sections on yield management, lodging environments, franchise companies, and management organizations

Hotel and Lodging Management , Second Edition is a comprehensive tool to help readers develop the understanding, knowledge, and skills to be tomorrow's management leaders.Hotel and Lodging Management, Second Edition is a comprehensive tool to help readers develop the understanding, knowledge, and skills to be tomorrow's management leaders.

Author Notes

Alan T. Stutts is President of Brown College. He has received the Stevenson-Fletcher Academic Excellence Award from the Counsel of Hotel, Restaurant, and Institutional Educators International (CHRIE), and the Lamp of Knowledge Award from the Educational Institute of the American Hotel and Lodging Association. He is the author of four books and numerous articles, and is the editor of several publications.

James F. Wortman is a lecturer at the Conrad N. Hilton College of Hotel and Restaurant Management at the University of Houston, where he teaches hotel management and is Director of the Office of Gaming Education and Research.

Preface

Introduction

Chapter 1 Growth and Development of the Lodging Industry

Chapter 2 Organizational Structure

Chapter 3 The Front Office

Chapter 4 Housekeeping

Chapter 5 The Marketing and Sales Department

Chapter 6 Human Resource Management

Chapter 7 Hotel Food and Beverage

Chapter 8 Loss Prevention and Security

Chapter 9 The General Manager

Chapter 10 Yield Management

Chapter 11 Management Contracts and Franchise Agreements

Chapter 12 Time -Share and Vacation Ownership

Chapter 13 Resorts , Themed Lodging, and Special Lodging Environments

Glossary

Index

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Bound With These Titles

On Order

Summary

Summary

Author Notes

Table of Contents