by
Braham, Bruce
Call Number
647.94068 BRA
Publication Date
1985
Format:
Books
Relevance:
219563.7188
by
Renner, Peter Franz, 1943-
Call Number
647.94068 REN
Publication Date
1993 1989
Format:
Books
Relevance:
143741.5781
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by
Bardi, James A., 1947-
Call Number
647.94068 BAR
Publication Date
1990
Format:
Books
Relevance:
143741.5313
by
Bardi, James A., 1947-
Call Number
647.94068 BAR
Publication Date
2003
Format:
Books
Table of contents http://www.loc.gov/catdir/toc/wiley022/2002024087.html
Relevance:
143741.5156
by
Bardi, James A., 1947-
Call Number
647.94068 BAR
Publication Date
1996
Format:
Books
Relevance:
143741.4688
by
Bardi, James A., 1947-
Call Number
647.94068 BAR
Publication Date
2011
Summary
"Hotel Front Office Management uses a human resources approach to cover the unique management and operational challenges in the front offices of today's hotels and lodging facilities. This Fifth Edition continues its emphasis on applying theory and management strategies, as well as providing updated material on select-service hotel front office operation. It addresses the impact of the recession on the hotel business and discusses the impact of social media and guestroom technology on the hotel business and how the Internet is the single most important travel planning and distribution channel in hospitality. There is also new and updated information on environmental and sustainability issues, particularly as it relates to housekeeping topics"--
Format:
Books
Relevance:
143741.4375
by
Bardi, James A., 1947-
Call Number
647.94068 BAR
Publication Date
2007
Summary
"Hotel Front Office Management uses a human resources approach to cover the unique management and operational challenges in the front offices of today's hotels and lodging facilities. This Fourth Edition continues its emphasis on applying theory and management strategies, as well as providing updated material on technology's role in the modernized front office." "Material is logically presented in the order of operations, beginning with an overview of lodging and then progressing through a tour of the today's front office, a review of the guest cycle, and an analysis of guest services. This Fourth Edition includes new sections on hotel risk management, security, and housekeeping management."--BOOK JACKET.
Format:
Books
Table of contents http://www.loc.gov/catdir/toc/ecip064/2005033575.html
Publisher description http://www.loc.gov/catdir/enhancements/fy0623/2005033575-d.html
Publisher description http://www.loc.gov/catdir/enhancements/fy0623/2005033575-d.html
Relevance:
143741.3906
by
Renner, Peter Franz, 1943-
Call Number
647.94068 REN
Publication Date
1989
Format:
Books
Relevance:
134460.5156
by
William Angliss Institute of TAFE.
Call Number
DVD 647.940068 FRO
Publication Date
2005
Summary
This program covers topics such as taking and maintaining reservations, guaranteed and non-guaranteed reservations, changing and cancelling reservations, product knowledge, selling and up-selling, potential reservations problems, handling complaints and more.
Format:
Other
Relevance:
134456.0938
by
Dix , Colin
Call Number
647.94 DIX
Publication Date
1988
Format:
Books
Relevance:
126781.7656
by
ClickView (Firm)
Call Number
XX(302866.1)
Summary
This programme considers the roles and responsibilities of the duty manager, concierge and porter at a five star hotel and contrasts these with duties of the manager of a youth hostel and the general manager of a three and a half star motor inn.
Format:
Other
Relevance:
126781.6328
by
Video Education Australasia.
Call Number
TR DVD 647.2071 INT
Publication Date
1996
Summary
This DVD examines the roles and responsibilities of the duty manager, concierge and porter at a five star hotel and contrasts these with duties of the manager of a youth hostel and the general manager of a 3 1/2 star motor inn.
Format:
Other
Relevance:
126776.7422
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