by
William Angliss Institute of TAFE.
Call Number
DVD 647.940068 FRO
Publication Date
2005
Summary
This program covers topics such as taking and maintaining reservations, guaranteed and non-guaranteed reservations, changing and cancelling reservations, product knowledge, selling and up-selling, potential reservations problems, handling complaints and more.
Format:
Other
Relevance:
134456.0938
by
ClickView (Firm)
Call Number
XX(302866.1)
Summary
This programme considers the roles and responsibilities of the duty manager, concierge and porter at a five star hotel and contrasts these with duties of the manager of a youth hostel and the general manager of a three and a half star motor inn.
Format:
Other
Relevance:
126781.6328
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by
Video Education Australasia.
Call Number
TR DVD 647.2071 INT
Publication Date
1996
Summary
This DVD examines the roles and responsibilities of the duty manager, concierge and porter at a five star hotel and contrasts these with duties of the manager of a youth hostel and the general manager of a 3 1/2 star motor inn.
Format:
Other
Relevance:
126776.7422
by
Rogers, Christine.
Call Number
TR DVD 647.94023 NEV
Publication Date
1999
Summary
In this video a number of young people, working in the hospitality industry, talk about their jobs and the training involved. Areas covered include: front office, food and beverage, cooking, housekeeping, security and gaming.
Format:
Other
Relevance:
0.2294
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