by
Kasavana, Michael L., 1947-, author.
Call Number
647.94068 KAS
Publication Date
2017
Summary
The tenth edition features several new sections related to the impact of technology on hotel operations, including information on social media platforms, mobile services, mobile device connectivity issues guests may experience in hotels, mobile payments, and how the Internet of Things will affect guest service. New material has been added on key cards and keyless entry technology. In addition, the section on income statements has been revised to reflect the most recent edition of the Uniform System of Accounts for the Lodging Industry"
Format:
Books
Relevance:
126768.5781
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by
Hayes, David K., author.
Call Number
647.94068 HAY
Publication Date
2016
Summary
Prepare future hotel general managers to efficiently supervise and run a midsize full-service hotel. Hotel Operations Management provides an up-to-date and comprehensive examination of all aspects of hotel administration from the viewpoint of the hotel general manager.
Format:
Books
Relevance:
0.0506
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