The tenth edition features several new sections related to the impact of technology on hotel operations, including information on social media platforms, mobile services, mobile device connectivity issues guests may experience in hotels, mobile payments, and how the Internet of Things will affect guest service. New material has been added on key cards and keyless entry technology. In addition, the section on income statements has been revised to reflect the most recent edition of the Uniform System of Accounts for the Lodging Industry"

"The emergence of baseball as the "national pastime" established the dynamics of spectator sports. Evolving in an urban landscape, the game attracted a dedicated fan base and enshrined the sports hero as a national celebrity. The effect Irish-American players had on how the game was played and their support of Jim Crow culture shaped baseball"--

Although the office of President of Ireland has attracted a great deal of public attention, especially since the election of Mary Robinson in 1990, the presidency has been the subject of little analysis. This gap in our knowledge of Irish politics is filled by this timely collection, which brings together a set of studies that explore the political role of the Irish presidency from a comparative perspective. The background to the creation of the presidency in 1937 is considered alongside a detailed assessment of the political, social and symbolic functions of the office. The con.

More than a memoir of personal and political achievements, this volume chronicles a family's development from Mexican immigrants to American leaders. Written in an authentic and unique voice, this book describes how the author's Mexican parents, Apolinar and Sixta, instilled a love of learning, a desire to excel, and a commitment to community in their children. Relating how her heritage and upbringing allowed her to lead her community and promote social justice, the author conveys a courageous story of hope, love, faith, and a fighting spirit long committed to social and environmental justice, regardless of the personal cost.

Hospitality and tourism managementSustainable approach of fishing tourism in Kenyir Lake M.A. Alias, N.A. Ahmad, M.A. Ahmad & F.H. Muhammad SafriAn overview of Yield Management practices among the front office employees in five-star hotels D.A.A. Mohd Asri & N. SumarjanWork motivation and job satisfaction of middle level management at five-star hotels in Kuala Lumpur M.F. NurDalila, S.M. Radzi & Z. OthmanCorporate Social Responsibility (CSR) activities, brand image and hotel guest retention N.Z. Othman & M.A. Hemdi

This book presents latest research on the evolution of consumer services, as these services continue to become a larger part of the economy in the world. Four core focal points lead the central message of the book: first, the?convergence of back and front offices; second, placing the client as a fundamental input of services production and delivery process, and ''industrializing''?the?customers''?role?to?combine?efficiency?and experience; third, the constitution and role of inputs necessary for the configuration, production and delivery of the service,?with the crucial role?of ''operationalizi