Front office skills : a practical approach / Vivienne O'Shannessy.

ISBN:

9780733988752

Title:

Author:

O'Shannessy, Vivienne, 1962-

Personal Author:

O'Shannessy, Vivienne, 1962-

Publication Information:

Frenchs Forest, N.S.W. : Pearson Education Australia, c2009.

Physical Description:

v, 370 p. : ill. ; 25 cm.

General Note:

Includes index.

Subject Term:

Hotel front desk personnel -- Australia -- Textbooks.

Hospitality industry -- Australia -- Textbooks.

Hospitality industry -- Employees -- Training of.

Format:

Books

Publication Date:

2009

Publication Information:

Frenchs Forest, N.S.W. : Pearson Education Australia, c2009.

Available:*

Shelf Number	Material Type	Copy	Shelf Location	Status
647.068 OSH	Not for loan	1	Standard shelving location	Searching... Unknown
647.068 OSH	Book	2	Standard shelving location	Searching... Unknown
647.068 OSH	Week loan	3	Standard shelving location	Searching... Unknown
647.068 OSH	Week loan	4	Standard shelving location	Searching... Unknown
647.068 OSH	Week loan	5	Standard shelving location	Searching... Unknown

Front Office Skills: A practical approach covers all the essential skills a student needs to build a career in the front office of a commercial accommodation venue. It supports the delivery of units of competency from the SIT07 Tourism, Hospitality and Events Training Package. This book teaches students how to manage reservations and reception services, process financial transactions, conduct the night audit, perform office procedures and provide porter services among other essential skills. The book is written in a highly readable style with a logical and clear structure, taking students step-by-step through each chapter with self test questions along the way.

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