by
Braham, Bruce
Call Number
647.94068 BRA
Publication Date
1985
Format:
Books
Relevance:
219563.7188
Call Number
ARC 647.94068 FRO
Publication Date
1967
Format:
Books
Relevance:
190000.7656
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Call Number
647.94068 CTH
Publication Date
2010
Summary
The Front Office Operations syllabus introduces you to the systems and procedures required for Front Office Operations. It provides an overview of the functions and supervisory aspects of the front office department. You will develop knowledge and skills in departmental procedures as well as understanding the key legislation. The syllabus includes key areas such as reservations procedures, check in and check out procedures, guest accounting and yield management reports, security and safety issues and guest services and communications.The Study Guide, which has been reviewed and endorsed by CTH
Format:
Books
Relevance:
155134.7031
by
Bardi, James A., 1947-
Call Number
647.94068 BAR
Publication Date
1990
Format:
Books
Relevance:
143741.5313
by
Bardi, James A., 1947-
Call Number
647.94068 BAR
Publication Date
2003
Format:
Books
Table of contents http://www.loc.gov/catdir/toc/wiley022/2002024087.html
Relevance:
143741.5156
by
Bardi, James A., 1947-
Call Number
647.94068 BAR
Publication Date
1996
Format:
Books
Relevance:
143741.4688
by
Bardi, James A., 1947-
Call Number
647.94068 BAR
Publication Date
2011
Summary
"Hotel Front Office Management uses a human resources approach to cover the unique management and operational challenges in the front offices of today's hotels and lodging facilities. This Fifth Edition continues its emphasis on applying theory and management strategies, as well as providing updated material on select-service hotel front office operation. It addresses the impact of the recession on the hotel business and discusses the impact of social media and guestroom technology on the hotel business and how the Internet is the single most important travel planning and distribution channel in hospitality. There is also new and updated information on environmental and sustainability issues, particularly as it relates to housekeeping topics"--
Format:
Books
Relevance:
143741.4375
by
Bardi, James A., 1947-
Call Number
647.94068 BAR
Publication Date
2007
Summary
"Hotel Front Office Management uses a human resources approach to cover the unique management and operational challenges in the front offices of today's hotels and lodging facilities. This Fourth Edition continues its emphasis on applying theory and management strategies, as well as providing updated material on technology's role in the modernized front office." "Material is logically presented in the order of operations, beginning with an overview of lodging and then progressing through a tour of the today's front office, a review of the guest cycle, and an analysis of guest services. This Fourth Edition includes new sections on hotel risk management, security, and housekeeping management."--BOOK JACKET.
Format:
Books
Table of contents http://www.loc.gov/catdir/toc/ecip064/2005033575.html
Publisher description http://www.loc.gov/catdir/enhancements/fy0623/2005033575-d.html
Publisher description http://www.loc.gov/catdir/enhancements/fy0623/2005033575-d.html
Relevance:
143741.3906
by
Renner, Peter Franz, 1943-
Call Number
647.94068 REN
Publication Date
1989
Format:
Books
Relevance:
134460.5156
by
William Angliss Institute of TAFE.
Call Number
DVD 647.940068 FRO
Publication Date
2005
Summary
This program covers topics such as taking and maintaining reservations, guaranteed and non-guaranteed reservations, changing and cancelling reservations, product knowledge, selling and up-selling, potential reservations problems, handling complaints and more.
Format:
Other
Relevance:
134456.0938
by
Kasavana, Michael L., 1947-, author.
Call Number
647.94068 KAS
Publication Date
2017
Summary
The tenth edition features several new sections related to the impact of technology on hotel operations, including information on social media platforms, mobile services, mobile device connectivity issues guests may experience in hotels, mobile payments, and how the Internet of Things will affect guest service. New material has been added on key cards and keyless entry technology. In addition, the section on income statements has been revised to reflect the most recent edition of the Uniform System of Accounts for the Lodging Industry"
Format:
Books
Relevance:
126768.5781
by
Kasavana, Michael L., 1947-
Call Number
647.94068 KAS
Publication Date
2001
Format:
Books
Relevance:
120268.5938
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