Basic hotel front office procedures / Peter Franz Renner

ISBN:

9780442276737

Title:

Author:

Renner, Peter Franz, 1943-

Personal Author:

Renner, Peter Franz, 1943-

Edition:

2nd ed.

Publication Information:

New York : Van Nostrand Reinhold, c1989

Physical Description:

225 p. : ill.

Subject Term:

Hotel management.

Hotels.

Format:

Books

Publication Date:

1989

Publication Information:

New York : Van Nostrand Reinhold, c1989

Available:*

Shelf Number	Material Type	Copy	Shelf Location	Status
647.94068 REN	Week loan	1	Standard shelving location	Searching... Unknown

This excellent training guide provides step-by-step coverage of all the critical principles and procedures in hotel management: reservations, housekeeping and guest services, cash and credit card control, check-in, and check-out. This revised and expanded Third Edition discusses all the ins and outs of front office routines in clear and practical terms.

Welcome to the Industry

Reservations Procedures

Rooming Procedures

Guest Accounting

Communication Skills

TA at the Front Desk

Glossary

Appendix

Notes

Index

Available:*

Bound With These Titles

On Order

Summary

Summary

Table of Contents