by
Bardi, James A., 1947-
Call Number
647.94068 BAR
Publication Date
2011
Summary
"Hotel Front Office Management uses a human resources approach to cover the unique management and operational challenges in the front offices of today's hotels and lodging facilities. This Fifth Edition continues its emphasis on applying theory and management strategies, as well as providing updated material on select-service hotel front office operation. It addresses the impact of the recession on the hotel business and discusses the impact of social media and guestroom technology on the hotel business and how the Internet is the single most important travel planning and distribution channel in hospitality. There is also new and updated information on environmental and sustainability issues, particularly as it relates to housekeeping topics"--
Format:
Books
Relevance:
215612.1719
by
Kasavana, Michael L., 1947-, author.
Call Number
647.94068 KAS
Publication Date
2017
Summary
The tenth edition features several new sections related to the impact of technology on hotel operations, including information on social media platforms, mobile services, mobile device connectivity issues guests may experience in hotels, mobile payments, and how the Internet of Things will affect guest service. New material has been added on key cards and keyless entry technology. In addition, the section on income statements has been revised to reflect the most recent edition of the Uniform System of Accounts for the Lodging Industry"
Format:
Books
Relevance:
0.5172
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by
Wood, Roy C., 1959-, editor.
Call Number
647.94068 HOT
Publication Date
2017
Format:
Electronic Resources
Relevance:
0.2500
by
Chibili, Michael N., editor.
Call Number
647.94068 MOD
Publication Date
2016
Format:
Books
Relevance:
0.1547
by
Berners, Philip, author.
Call Number
658.456 BER
Publication Date
2017
Format:
Books
Relevance:
0.1336
by
Berners, Philip.
Call Number
394.2068
Publication Date
2017
Format:
Electronic Resources
Relevance:
0.1296
7.
by
Sumarjan, Norzuwana.
Call Number
XX(158488.1)
Publication Date
2013
Summary
Hospitality and tourism managementSustainable approach of fishing tourism in Kenyir Lake M.A. Alias, N.A. Ahmad, M.A. Ahmad & F.H. Muhammad SafriAn overview of Yield Management practices among the front office employees in five-star hotels D.A.A. Mohd Asri & N. SumarjanWork motivation and job satisfaction of middle level management at five-star hotels in Kuala Lumpur M.F. NurDalila, S.M. Radzi & Z. OthmanCorporate Social Responsibility (CSR) activities, brand image and hotel guest retention N.Z. Othman & M.A. Hemdi
Format:
Electronic Resources
Relevance:
0.1296
by
Chibili, Michael N., editor.
Call Number
647.94068 MOD
Publication Date
2017
Format:
Electronic Resources
Relevance:
0.1225
by
Casado, Matt A., 1937-
Call Number
647.068 CAS
Publication Date
2012
Format:
Books
Relevance:
0.1164
by
Hayes, David K., author.
Call Number
647.94068 HAY
Publication Date
2016
Summary
Prepare future hotel general managers to efficiently supervise and run a midsize full-service hotel. Hotel Operations Management provides an up-to-date and comprehensive examination of all aspects of hotel administration from the viewpoint of the hotel general manager.
Format:
Books
Relevance:
0.0760
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