Hotel and motel management and operations / William S. Gray, Salvatore C. Liguori.

ISBN:

9780130990891

Title:

Author:

Gray, William S., 1936-

Personal Author:

Gray, William S., 1936-

Edition:

4th ed.

Publication Information:

Upper Saddle River, N.J. : PH/PTR, c2003.

Physical Description:

xiv, 412 p. : ill. ; 25 cm.

General Note:

Includes index.

Contents:

Sect. 1. Hotel and Motel Development -- 1. The History of the Hospitality Industry -- 2. Types of Hotels -- 3. Corporate Structures and Concepts of Operation -- 4. Feasibility Determination -- Sect. II. Hotel Management -- 5. Hotel Structure and Staff -- 6. The Human Resources Department -- 7. Reservations: Systems and Operations -- 8. Sales and Marketing -- Sect. III. Hotel Operations -- 9. The Front Office -- 10. Food and Beverage Preparation and Service -- 11. Telecommunications -- 12. Engineering -- 13. Housekeeping -- 14. Other Departments and Sources of Income -- 15. Insurance -- Sect. IV. Hotel Accounting and Controls -- 16. The Organization of Accounting and the Uniform System -- 17. Account Receivable and City Ledger -- 18. Income Control -- 19. Food and Beverage Cost Control -- 20. Payroll -- 21. Accounts Payable -- 22. Credit -- 23. Other Responsibilities of the Accounting Department -- Sect. V. The Future of the Industry -- 24. Franchising -- 25. Casinos.

26. Health Spas -- 27. Trends in the Industry.

Subject Term:

Hotel housekeeping -- Management.

Motel management.

Added Author:

Liguori, Salvatore C., 1909-

Format:

Books

Publication Date:

2003

Publication Information:

Upper Saddle River, N.J. : PH/PTR, c2003.

Available:*

Shelf Number	Material Type	Copy	Shelf Location	Status
647.94068 GRA	Book	1	Standard shelving location	Searching... Unknown

Bound With These Titles

On Order

Summary

This book provides information on every facet and department of the hotel. Operation of a property management system is discussed with sample reports for readers are provided. The operation of restaurant point of sale systems is also discussed, with related sample reports included. This comprehensive, easy-to-follow guidebook covers all aspects of hotel and motel development, hotel management, hotel operation, hotel accounting and controls, and the future of the industry. For hotel management and training professionals.

I Hotel and Motel Development

1 The History of the Hospitality Industry

2 Types of Hotels

3 Corporate Structures and Concepts of Operation

4 Feasibility Determination

II Hotel Management

5 Hotel Structure and Staff

6 The Human Resources Department

7 Reservations: Systems and Operations

8 Sales and Marketing

III Hotel Operations

9 The Front Office

10 Food and Beverage Preparation and Service

11 Telecommunications

12 Engineering

13 Housekeeping

14 Other Departments and Sources of Income

15 Insurance

IV Hotel Accounting and Controls

16 The Organization of Accounting and the Uniform System

17 Accounts Receivable and City Ledger

18 Income Control

19 Food and Beverage Cost Control

20 Payroll

21 Accounts Payable

22 Credit

23 Other Responsibilities of the Accounting Department Including Financial Statements

V The Future of the Industry

24 Franchising

25 Casinos

26 Health Spas

27 Trends in the Industry

Available:*

Bound With These Titles

On Order

Summary

Summary

Table of Contents