by
Baglieri, Enzo.
Call Number
658.812
Publication Date
2014
Summary
This book presents latest research on the evolution of consumer services, as these services continue to become a larger part of the economy in the world. Four core focal points lead the central message of the book: first, the?convergence of back and front offices; second, placing the client as a fundamental input of services production and delivery process, and ''industrializing''?the?customers''?role?to?combine?efficiency?and experience; third, the constitution and role of inputs necessary for the configuration, production and delivery of the service,?with the crucial role?of ''operationalizi
Format:
Electronic Resources
Relevance:
0.1225
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by
Brown, Douglas.
Call Number
641.300681
Publication Date
2016
Format:
Electronic Resources
Relevance:
0.0927
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