by
William Angliss Institute of TAFE.
Call Number
DVD 647.940068 FRO
Publication Date
2005
Summary
This program covers topics such as taking and maintaining reservations, guaranteed and non-guaranteed reservations, changing and cancelling reservations, product knowledge, selling and up-selling, potential reservations problems, handling complaints and more.
Format:
Other
Relevance:
201684.1406
by
Dix , Colin
Call Number
647.94 DIX
Publication Date
1988
Format:
Books
Relevance:
190172.6406
View Other Search Results
by
Kasavana, Michael L., 1947-, author.
Call Number
647.94068 KAS
Publication Date
2017
Summary
The tenth edition features several new sections related to the impact of technology on hotel operations, including information on social media platforms, mobile services, mobile device connectivity issues guests may experience in hotels, mobile payments, and how the Internet of Things will affect guest service. New material has been added on key cards and keyless entry technology. In addition, the section on income statements has been revised to reflect the most recent edition of the Uniform System of Accounts for the Lodging Industry"
Format:
Books
Relevance:
190152.8594
by
DeVeau, Linsley T., 1951-
Call Number
647.94068 FRO
Publication Date
1996
Format:
Books
Relevance:
180402.9063
by
Kasavana, Michael L., 1947-
Call Number
647.94068 KAS
Publication Date
2001
Format:
Books
Relevance:
180402.8906
by
Kasavana, Michael L., 1947-
Call Number
647.94 KAS
Publication Date
2009
Format:
Books
Relevance:
180402.8750
by
Payne, Kate.
Call Number
647.071193 PAY
Publication Date
2006 2005
Format:
Books
Relevance:
164697.8438
by
Baker, Sue, 1952-
Call Number
647.94068 BAK
Publication Date
1998
Format:
Books
Relevance:
164692.5313
by
Baker, Sue, 1952-
Call Number
647.94068 BAK
Publication Date
1996
Format:
Books
Relevance:
164692.5313
by
Baker, Sue, 1952-
Call Number
647.94068 BAK
Publication Date
2000
Format:
Books
Relevance:
158232.6719
by
Gee, Chuck Y.
Call Number
647.94 GEE
Publication Date
1988
Format:
Books
Relevance:
0.3441
by
Gray, William S., 1936-
Call Number
647.94068 GRA
Publication Date
2003
Format:
Books
Relevance:
0.2212
Limit Search Results
Narrowed by: