Call Number
647.94068 CTH
Publication Date
2010
Summary
The Front Office Operations syllabus introduces you to the systems and procedures required for Front Office Operations. It provides an overview of the functions and supervisory aspects of the front office department. You will develop knowledge and skills in departmental procedures as well as understanding the key legislation. The syllabus includes key areas such as reservations procedures, check in and check out procedures, guest accounting and yield management reports, security and safety issues and guest services and communications.The Study Guide, which has been reviewed and endorsed by CTH
Format:
Books
Relevance:
232702.0469
by
William Angliss Institute of TAFE.
Call Number
DVD 647.940068 FRO
Publication Date
2005
Summary
This program covers topics such as taking and maintaining reservations, guaranteed and non-guaranteed reservations, changing and cancelling reservations, product knowledge, selling and up-selling, potential reservations problems, handling complaints and more.
Format:
Other
Relevance:
201684.1406
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by
Kasavana, Michael L., 1947-, author.
Call Number
647.94068 KAS
Publication Date
2017
Summary
The tenth edition features several new sections related to the impact of technology on hotel operations, including information on social media platforms, mobile services, mobile device connectivity issues guests may experience in hotels, mobile payments, and how the Internet of Things will affect guest service. New material has been added on key cards and keyless entry technology. In addition, the section on income statements has been revised to reflect the most recent edition of the Uniform System of Accounts for the Lodging Industry"
Format:
Books
Relevance:
190152.8594
by
DeVeau, Linsley T., 1951-
Call Number
647.94068 FRO
Publication Date
1996
Format:
Books
Relevance:
180402.9063
by
Kasavana, Michael L., 1947-
Call Number
647.94068 KAS
Publication Date
2001
Format:
Books
Relevance:
180402.8906
by
Kasavana, Michael L., 1947-
Call Number
647.94 KAS
Publication Date
2009
Format:
Books
Relevance:
180402.8750
by
Baker, Sue, 1952-
Call Number
647.94068 BAK
Publication Date
1998
Format:
Books
Relevance:
164692.5313
by
Baker, Sue, 1952-
Call Number
647.94068 BAK
Publication Date
1996
Format:
Books
Relevance:
164692.5313
by
Baker, Sue, 1952-
Call Number
647.94068 BAK
Publication Date
2000
Format:
Books
Relevance:
158232.6719
by
Bardi, James A., 1947-
Call Number
647.94068 BAR
Publication Date
2007
Summary
"Hotel Front Office Management uses a human resources approach to cover the unique management and operational challenges in the front offices of today's hotels and lodging facilities. This Fourth Edition continues its emphasis on applying theory and management strategies, as well as providing updated material on technology's role in the modernized front office." "Material is logically presented in the order of operations, beginning with an overview of lodging and then progressing through a tour of the today's front office, a review of the guest cycle, and an analysis of guest services. This Fourth Edition includes new sections on hotel risk management, security, and housekeeping management."--BOOK JACKET.
Format:
Books
Table of contents http://www.loc.gov/catdir/toc/ecip064/2005033575.html
Publisher description http://www.loc.gov/catdir/enhancements/fy0623/2005033575-d.html
Publisher description http://www.loc.gov/catdir/enhancements/fy0623/2005033575-d.html
Relevance:
0.1793
by
Chibili, Michael N., editor.
Call Number
647.94068 MOD
Publication Date
2016
Format:
Books
Relevance:
0.1547
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