Human resource management in the hospitality industry : an introductory guide. Micheal J. Boella, Steven Goss-Turner.

ISBN:

9780750666367

Title:

Author:

Boella, M. J. (Michael John)

Personal Author:

Boella, M. J. (Michael John)

Edition:

8th ed.

Publication Information:

Oxford : Elsevier Butterworth-Heinemann, 2005.

Physical Description:

363 p. ; 25 cm.

General Note:

Previous ed.: Cheltenham: Stanley Thornes, 2000.

Subject Term:

Hospitality industry -- Personnel management.

Added Author:

Goss-Turner, Steven.

Format:

Books

Publication Date:

2005

Publication Information:

Oxford : Elsevier Butterworth-Heinemann, 2005.

Available:*

Shelf Number	Material Type	Copy	Shelf Location	Status
647.940683 BOE	Book	1	Standard shelving location	Searching... Unknown

Now in its ninth edition, Human Resource Management in the Hospitality Industry: An Introductory Guide , is fully updated with new legal information, data, statistics and examples. Taking a 'process' approach, it provides the reader with an essential understanding of the purpose, policies and processes concerned with managing an enterprise¿s workforce within the current business and social environment.

Since the eighth edition of this book there have been many important developments in this field and this ninth edition has been completely revised and updated in the following ways:

Extensively updated content to reflect recent issues and trends including: labour markets and industry structure, impacts of IT and social media, growth of international multi ¿ unit brands, role of employer branding, talent management, equal opportunities and managing diversity. All explored specifically within the Hospitality Industry An extended case study drawing from the authors¿ experience working with Forte and Co., Centre hotels, Choice Hotels and Bass, Price Waterhouse and Grant Thornton explores key issues and shows real life applications of HRM in the Hospitality Industry Supported with new lecturer and students online resources including: PowerPoint slides, additional case studies and links to additional resources.

Written in a user friendly style and with strong support from the Institute of Hospitality, each chapter includes international examples, bulleted lists, guides to further reading and exercises to test knowledge.

Author Notes

Michael J. Boella is a Faculty Fellow at University of Brighton and specialises in teaching human resource management and law.

Bob CottonPhilippe Rossiter

List of figures	p. ix
A note to the eighth edition	p. xiii
Foreword	p. xv
Foreword	p. xvii
Preface	p. xix
Part 1 The Hospitality Industry HRM Context	p. 1
1 Background to the industry's workforce	p. 3
2 Human resource management	p. 21
Part 2 Effectively Resourcing the Hospitality Organization	p. 37
3 Job design	p. 39
4 Recruitment	p. 55
5 Selection	p. 73
6 Appointment and induction	p. 94
Part 3 Developing the Human Resource	p. 105
7 Performance management	p. 107
8 Training	p. 119
9 Management development	p. 131
Part 4 Rewards and Remuneration	p. 141
10 Job evaluation	p. 143
11 Administration of wages and salaries	p. 152
12 Incentives	p. 158
13 Fringe benefits	p. 164
Part 5 The Employment Relationship	p. 175
14 Labour turnover and termination of employment	p. 177
15 Employee relations	p. 190
16 Law of employment	p. 204
17 Human resource planning, records and statistics	p. 218
18 Labour costs and productivity	p. 233
Part 6 HRM and Hospitality: Contemporary Issues	p. 243
19 Organizing human resources	p. 245
20 Managing people	p. 260
21 Managing in an international context	p. 275
22 HRM and multi-site hospitality operations	p. 286
23 Customer care and quality	p. 295
24 Business ethics	p. 315
Appendix 1 The HCIMA code of conduct	p. 323
Appendix 2 HCIMA management guide	p. 326
Appendix 3 Risk Management	p. 332
Appendix 4 Effective staff training	p. 336
Index	p. 355

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Table of Contents