Intro -- Hospitality Law -- CONTENTS -- PREFACE -- ACKNOWLEDGMENTS -- CHAPTER 1: PREVENTION PHILOSOPHY -- THE FUTURE HOSPITALITY MANAGER AND THE LEGAL ENVIRONMENT -- THE HOSPITALITY MANAGER AND LEGAL MANAGEMENT -- PREVENTATIVE LEGAL MANAGEMENT -- ETHICS AND THE LAW -- CHAPTER 2: GOVERNMENT AGENCIES THAT IMPACT THE HOSPITALITY INDUSTRY -- FEDERAL REGULATORY AND ADMINISTRATIVE AGENCIES -- STATE REGULATORY AND ADMINISTRATIVE AGENCIES -- LOCAL REGULATORY AND ADMINISTRATIVE AGENCIES -- REGULATORY INTERACTION AND OVERSIGHT IMPACTING TRAVEL AND TOURISM -- MANAGING CONFLICTING REGULATIONS -- RESPONDING TO AN INQUIRY -- MONITORING REGULATORY CHANGE -- CHAPTER 3: HOSPITALITY BUSINESS STRUCTURES -- THE IMPORTANCE OF BUSINESS STRUCTURE -- COMMON HOSPITALITY ORGANIZATIONAL STRUCTURES -- COMMON HOSPITALITY OPERATING STRUCTURES -- THE AGENCY RELATIONSHIP -- CHAPTER 4: CONTRACT BASICS -- INTRODUCTION TO CONTRACTS -- COMPONENTS OF AN ENFORCEABLE CONTRACT -- THE UNIFORM COMMERCIAL CODE (UCC) -- PREVENTATIVE LEGAL MANAGEMENT AND CONTRACTS -- CHAPTER 5: SIGNIFICANT HOSPITALITY CONTRACTS -- SPECIFIC CONTRACT CLAUSES -- FRANCHISE CONTRACTS -- MANAGEMENT CONTRACTS -- CONFERENCE SERVICES CONTRACTS -- CHAPTER 6: LEGALLY MANAGING PROPERTY -- INTRODUCTION TO PROPERTY -- PURCHASING PROPERTY -- FINANCING THE PURCHASE OF PROPERTY -- LEASING PROPERTY -- RESPECTING INTELLECTUAL PROPERTY RIGHTS -- CHAPTER 7: LEGALLY SELECTING EMPLOYEES -- EMPLOYEE SELECTION -- DISCRIMINATION IN THE SELECTION PROCESS -- VERIFICATION OF ELIGIBILITY TO WORK -- THE EMPLOYMENT RELATIONSHIP -- CHAPTER 8: LEGALLY MANAGING EMPLOYEES -- EMPLOYMENT RELATIONSHIPS -- WORKPLACE DISCRIMINATION AND SEXUAL HARASSMENT -- FAMILY AND MEDICAL LEAVE ACT -- COMPENSATION -- MANAGING EMPLOYEE PERFORMANCE -- UNEMPLOYMENT CLAIMS -- EMPLOYMENT RECORDS AND RETENTION -- EMPLOYMENT POSTERS -- WORKPLACE SURVEILLANCE.

CHAPTER 9: YOUR RESPONSIBILITIES AS A HOSPITALITY OPERATOR -- DUTIES AND OBLIGATIONS OF A HOSPITALITY OPERATOR -- THEORIES OF LIABILITY -- LEGAL DAMAGES -- ANATOMY OF A PERSONAL INJURY LAWSUIT -- RESPONDING TO AN INCIDENT -- CHAPTER 10: YOUR RESPONSIBILITIES AS A HOSPITALITY OPERATOR TO GUESTS -- ACCOMMODATING GUESTS -- GUEST PRIVACY -- FACILITY MAINTENANCE -- RESPONSIBILITIES TO NONGUESTS -- REMOVAL OF GUESTS -- CHAPTER 11: YOUR RESPONSIBILITIES FOR GUESTS' PROPERTY -- LIABILITY FOR GUESTS' PROPERTY -- BAILMENTS -- PROPERTY WITH UNKNOWN OWNERSHIP -- CHAPTER 12: YOUR RESPONSIBILITIES WHEN SERVING FOOD AND BEVERAGES -- SERVING FOOD -- TRUTH IN MENU LAWS -- SERVING ALCOHOL -- CHAPTER 13: LEGAL RESPONSIBILITIES IN TRAVEL AND TOURISM -- TRAVEL -- TRAVEL AGENTS AND TOUR OPERATORS -- TRANSPORTATION AND COMMON CARRIERS -- TOURISM -- ONLINE TRAVEL SALES -- CHAPTER 14: SAFETY AND SECURITY ISSUES -- THE IMPORTANCE OF A PROTECTED ENVIRONMENT -- SAFETY AND SECURITY PROGRAMS: FOUR -STEP SAFETY AND SECURITY MANAGEMENT METHOD -- CRIMES AGAINST HOSPITALITY BUSINESSES -- CRISIS MANAGEMENT PROGRAMS -- CHAPTER 15: MANAGING INSURANCE -- INTRODUCTION TO INSURANCE -- TYPES OF COVERAGE -- SELECTING AN INSURANCE CARRIER -- SELECTING THE INSURANCE POLICY -- POLICY ANALYSIS -- INDEX.