Intro -- Selling Tourism Services at a Distance -- An Analysis of the EU Consumer Acquis -- Preface -- Acknowledgements -- Contents -- Abbreviations -- Chapter 1: Introduction -- 1.1 Setting the Scene -- 1.1.1 The Existing EU Legislation and Harmonisation of the Consumer Acquis -- 1.1.1.1 The Highly Fragmented Character of the Consumer Acquis: A Need to Turn to Contract Law -- 1.1.1.2 The New Harmonisation Resulting from the Consumer Rights Directive: Without Closing the Gap with Package Travel and Timeshare -- 1.1.2 Beyond Stricter Rules in National Law. A European Law Approach -- 1.1.3 Towards an Optional European Contract Law -- 1.1.3.1 The Future Role of the DCFR in Selling Tourism Services at a Distance -- 1.1.3.2 Some Favourable Factors Explaining Why an Optional Contract Law Could Play a Relevant Role When Selling Tourism Services at a Distance -- 1.1.3.3 Party Autonomy and the Future Role of the DCFR -- 1.2 Rules Under Consideration: The Whole Scenario -- 1.2.1 A Separation Between Distance Selling and Tourism -- 1.2.1.1 Distance Selling and Tourism: A Field Reserved for a Separate `Vertical Action ́-- 1.2.1.2 Separation Between Distance Selling in EU Law and Tourism: A Need for Revision -- 1.2.2 Distance Selling and E-Commerce: An Easier Accumulation of Legislation -- 1.3 Outline of the Project -- References -- Chapter 2: Information Requirements -- 2.1 Pre-Contractual Information -- 2.1.1 The Extent of the Information -- 2.1.1.1 Distance Selling and Tourism: How to Avoid Being Overloaded with Information? -- 2.1.1.2 Prevailing E-commerce Rules: More Information to be Provided -- 2.1.2 The Form. From Brochures to More Flexible Requirements -- 2.1.3 The Time for Providing the Information -- 2.2 An Informed Consumer During the Contract Performance -- 2.2.1 Confirmation of the Contract Concluded.

2.2.2 Other Information Requirements After Concluding the Contract -- 2.3 Remedies for Non-Fulfilment of Information Duties -- 2.3.1 Contract Law Remedies -- 2.3.2 Non-Fulfilment of Information Duties and the Withdrawal Right -- 2.4 Conclusion -- References -- Chapter 3: Right of Withdrawal -- 3.1 Introduction -- 3.1.1 Justifying a Right of Withdrawal -- 3.1.2 A Debate on Withdrawal: A National or a Contractual Right -- 3.1.3 Regulating Withdrawal Rights in EU. A Trend Towards Mandatory Norms -- 3.2 A Particular Right of Withdrawal for Distance Selling Versus Cancellation Clauses in Tourism: A Difficult Coexistence -- 3.2.1 The Withdrawal Period -- 3.2.1.1 The Duration of the Cooling-Off Period and the Performance of Tourism Services -- 3.2.1.2 Omission of the Information on Withdrawal and Prolongation of the Cooling-Off Period -- 3.2.2 Exercise of the Right of Withdrawal: Formal Requirements -- 3.2.3 Consequences of Withdrawal: Quite Different Schemes -- 3.2.3.1 Distance Selling -- 3.2.3.2 Tourism Services -- 3.3 Conclusion -- References -- Chapter 4: Performance Rules -- 4.1 Introduction -- 4.2 The Obligation to Inform the Consumer When the Service Is Not Realised -- 4.2.1 Distance Selling -- 4.2.2 Transport -- 4.2.3 Package Holidays -- 4.3 The Obligation to Refund the Consumer -- 4.3.1 Specific Rules When Selling Tourism Services at a Distance -- 4.3.1.1 Distance Selling -- 4.3.1.2 Tourism -- Transport -- Package Holidays -- 4.3.2 Refunding the Consumer in the Context of European Contract Law -- 4.3.2.1 The Obligation to Refund and Consumer Remedies for Non-Performance -- 4.3.2.2 The Obligation to Refund the Consumer and Rules on Restitution -- 4.4 Providing the Consumer with an Alternative Service -- 4.4.1 Distance Selling Regulation -- 4.4.2 Unilateral Variation of the Service in the DCFR -- 4.4.3 Providing Alternative Services in Tourism.

4.4.3.1 Re-routing in Transport Regulation -- 4.4.3.2 An Alternative Package Holiday -- 4.4.4 The Need for a Consumerś Right to Replacement and Additional Information -- 4.5 Conclusion -- References -- Chapter 5: Conclusion -- 5.1 Conclusion -- References -- Table of Cases (in Chronological Order) -- European Court of Justice -- Table of Legislative Instruments and Soft Law (in Chronological Order) -- Index.