Cover -- Title page -- Credits page -- Dedication -- Contents -- About the Authors -- Acknowledgments -- 1 Introduction: Diversity and Inclusion in Recreation, Leisure, and Tourism Organizations -- Key Concepts -- Levels of Organizational Inclusion -- The Book's Organization -- References -- Voices and Cases from the Field I -- 2 Everything Counts -- A Case Study of Culturally Appropriate Conservation Education -- The Latino Institute: An Equitable Recreation Program in the City of Phoenix -- Orlando Gay Days: Organizational Responses and Nonresponses -- Managing People's Park With All People in Mind -- Ensuring Accessibility -- 3 Acting Our Age: The Relationship Between Age and Leisure -- The Meanings of Age: Biological, Psychological, and Sociocultural -- Assumptions About Chronological Age -- Age and Leisure -- Can Age-Based Recreation and Leisure Policy and Practice Be Justified? -- Discussion Questions -- Suggested Readings -- References -- 4 "Just" Recreation: Gender Issues and Recreation, Leisure, and Sports Management -- Background Issues -- Gender-Based Issues Underlying Recreation, Leisure, and Sports Service Delivery -- Approaches to Recreation, Leisure, and Sports Services Delivery -- Recreation, Leisure, and Sports Delivery for Girls and Boys -- Constraints to Recreation, Leisure, and Sports Participation for Women -- Constraints to Recreation, Leisure, and Sports Opportunities for Men -- Opportunities in Recreation, Leisure, and Sports Management for Women -- Summary -- Discussion Questions -- Suggested Readings -- References -- 5 (De)Constructing the "Other": Working Beyond Heteronormative Assumptions of Leisure Identities -- Unpacking Heteronormativity -- Historical Foundations of Queer Identities -- Review of Related Leisure Research Literature -- Management Strategies for Individuals Who Identify as LGBTQ -- Conclusion.

Discussion Questions -- References -- 6 Leisure and Social Class -- Class and Leisure: A Brief Review -- Poverty and Leisure -- Mental Models for Social Classes -- Discussion Questions -- References -- Voices and Cases from the Field II -- 7 Diversity: Learning to Appreciate Its Power -- Women's LEADherSHIP Workshop -- The Needs of LGBTQ Campers: Camp Ten Trees -- An Active Park is a Safe Park: Addressing Crime in Urban Parks -- Going to the Pub: Reflections on Recreation Therapy and Community Reintegration -- 8 Disability as Diversity -- Overview/Introduction -- Disability and Leisure Services -- Disability Definition and Needs -- History of Disability -- The Americans with Disabilities Act and Leisure Services -- Organizational Responses to Services for People with Disabilities -- A Challenge to Leisure Service Organizations -- Discussion Questions -- Additional Recommended Readings -- References -- 9 Taking Critical Stances on Race and Ethnicity in Recreation and Tourism Management Organizations -- Introduction -- The Demographics of Race and Ethnicity -- Race and Ethnicity: Theoretical Hypotheses -- Ethnicity Hypothesis -- Discrimination Hypothesis -- Multiple-Hierarchy Stratification -- Influence on Leisure Service Deliveryand Recreation Provisions -- Defining Cultural Competence -- A Model of Care -- Considerations for Application -- Emphasizing the Need for a Greater Understanding of Race and Ethnicity -- Discussion Questions -- Recommended Readings -- References -- Race and Ethnicity Considered -- 10 Spiritual Diversity Implications for Parks, Recreation, Tourism, and Leisure Services -- Background -- The Importance of Spirituality -- Religious Affiliation and Spiritual Trends -- Critical Issues -- Obligations -- Opportunities -- Conclusion -- Discussion Questions -- Additional Readings -- References -- Voices and Cases from the Field III.

11 "Nothing About Me Without Me": Working in Partnership With Youth -- Youth Development and Recreation, Leisure and Sport Organizations -- Diversity: A Personal and Professional Journey and Commitment -- Girls Swim Night Out -- Inclusive Processes in Commemorating the United States-Dakota War of 1862 -- Evolving With the Times: Diversity Opportunities and Challenges in Minnesota's Tourism Products and Marketing -- DuSable Museum -- 12 OrganizationalLearning: An Approach to Enhance Diversity and Inclusion -- Diversity Management and Inclusion -- Organizational Learning -- Organizational Learning Concepts -- Organizational Learning Factors -- Implications for the Recreation and Leisure Field -- Discussion Questions -- Additional Readings -- References -- Voices and Cases from the Field IV -- 13 Diversity and Inclusion Training in Leisure, Recreation, and Tourism: Benefits and Opportunities -- Practical Exercises and Activities -- Customer Service in a Culturally Diverse World -- Breaking Down Barriers: Inclusion of People With Disabilities Through Creative Strategies of Universal Design -- Diversity: Elements of a Champion -- The Essence of Hospitality: Serving a Multicultural Multigenerational Marketplace -- Diversity in the Hospitality Industry -- Critical Issues in the Hospitality Industry Today -- 14 Beyond Cultural Competence: Building Allies and Sharing Power in Leisure, Recreation, and Tourism Settings -- Introduction -- What is an Ally? -- The Economic Pyramid -- Becoming Reflective Practitioners -- Ally Inventory -- Building Alliances in Our Communities -- Institutional Strategies -- Conclusion -- References -- 15 Conclusion: Where Do We Go from Here? -- References -- Index.