Corporate social responsibility and responsible gambling in gaming destinations / .Jian Ming Luo and Chi Fung Lam.

ISBN:

9781536100662

Title:

Author:

Luo, Jian Ming, author.

Personal Author:

Luo, Jian Ming, author.

Physical Description:

1 online resource (99 pages)

Series:

Hospitality, Tourism and Marketing Studies

Contents:

Intro -- Contents -- Preface -- Acknowledgments -- Tourism Development in Macau -- 1.1. Introduction -- 1.2. Hospitality and Tourism Development in Macau -- 1.3. Chapter Summary -- Gaming Industry Development -- in Macau -- 2.1. Macau Gambling Industry -- Historical Development -- 2.2. Chapter Summary -- Corporate Social Responsibility Practice in Macau -- 3.1. Background -- 3.2. Problem Gambling in Macau -- 3.3. CSR Activités in Macau Gambling Industry -- 3.4. Chapter Summary -- Corporate Social -- Responsibility (CSR) -- 4.1. What Is CSR? -- 4.2. CSR in Hospitality and Tourism Industry -- 4.3. CSR in Gambling Industry -- 4.4. Chapter Summary -- Responsible Gambling (RG) -- 5.1. What Is RG? -- 5.2. RG Practice in Macau -- 5.3. Chapter Summary -- Measurement Issues of CSR -- 6.1. Measurement Scale of CSR -- 6.2. Stakeholder Theory in CSR -- 6.3. CSR Measurement Scale in Gambling Industry -- Customer -- Shareholder -- Environment -- Employee -- Government -- Community -- Excluded Stakeholder -- 6.4. Chapter Summary -- Case Study: A Qualitative Study of CSR Practice in Macau -- Gambling Industry -- 7.1. Introduction -- 7.2. Methodology -- Interviewee 1 -- Interviewee 2 -- Interviewee 3 -- 7.3. Findings and Discussion -- 7.3.1. Results on Question 1 -- Interviewee 1 -- Interviewee 2 -- Interviewee 3 -- 7.3.2. Results on Question 2 -- Interviewee 1 -- Interviewee 2 -- Interviewee 3 -- 7.3.3. Results on Question 3 -- 7.4. Conclusion -- Appendices -- A Semi-Structured Interview Questionnaire -- References -- About the Authors -- Index -- Blank Page.

Local Note:

Electronic reproduction. Ann Arbor, Michigan : ProQuest Ebook Central, 2018. Available via World Wide Web. Access may be limited to ProQuest Ebook Central affiliated libraries.

Subject Term:

Gambling -- China -- Macau (Special Administrative Region).

Added Author:

Lam, Chi Fung,

Format:

Electronic Resources

Electronic Access:

Click here to view book

Publication Date:

2016

Publication Information:

Hauppauge :

Nova Science Publishers, Incorporated,

2016.

Available:*

Shelf Number	Material Type	Copy	Shelf Location	Status
795.0684 JIA	1:E-BOOK	1	1:ONLINE	Searching... Unknown

Bound With These Titles

On Order

Summary

With the long-term goal of building Macau as a world tourism and leisure centre, the government department responsible for tourism development starts adjusting tourism policies and measures in accordance with Macau's new positioning, and promotes sustainable and healthy development of the tourism industry in areas including marketing and promotion, tourism planning, products and events, tourism industry management, and training and quality control. Nowadays, Macau gaming companies include CSR information in their annual reports and websites as a marketing tool. For sustainable development of the gaming industry, many local governments and gaming operators in the world try to reduce the risk and severity of negative consequences through various activities. Since gambling is a potentially addictive activity and can cause major harm to problem gamblers, their families and the communities. "Problem gambling" can cause harm to health, create crimes and produce social disruption. "Responsible gambling" has been mentioned in the Macau chief executive's policy address since 2007. Many major gambling operators are now explicitly addressing and reporting this issue on their Corporate Social Responsibility. This means adopting and practicing the major principles of CSR is paramount. This book starts with an introduction of tourism and hospitality development in Macau. Chapter One acts as an introduction and overview of the books entirety. Chapter Two provides a historical review of the gaming industry in Macau, which starts from Macau opening its port to foreigners in the 16th century. Chapter Three discusses the development of CSR practices in Macau along with the issues caused by problem gambling. Chapter Four discusses CSR's definition and execution from both academic and practical perspectives in tourism, hospitality and gaming industries. Chapter Five focuses on a particular CSR activity, which is responsible gambling and the corresponding issues that arise in the execution and implementation of responsible gambling in Macau. Chapter Six attempts to develop a measurement scale of CSR through a discussion of current CSR measurement issues and its implementation in tourism and hospitality industries. The final chapter is a case study, which is composed of a semi-structured interview with 3 managers currently working in the gaming corporations. The case study will provide a practical perspective on the meaning of CSR, the recent changes and the impacts of CSR activities on the gambling industry.