Cover -- CONTENTS -- EAB -- Editorial -- Generational differences in work values: a study of hospitality management -- Multi-unit managers: training needs and competencies for casual dining restaurants -- Applying customer equity to the convention industry -- The nature of gratuitous referrals in tourism: local residents' perspective -- Hospitality in hospitals? -- Towards an ethical framework for animal-based attractions -- Golf and club entry level management competencies -- WACC as the touchstone performance indicator -- Book review.