by
Video Education Australasia.
Call Number
TR DVD 647 MAN
Publication Date
2011
Summary
"Dissatisfied customers, miscommunication between staff, alcohol affected patrons, personality clashes: conflict is a daily part of working in hospitality. This is why it is so important that we all have finely tuned conflict management skills. This program will equip hospitality workers with the skills and knowledge they need to handle all forms of conflict with openness, honesty and empathy. We find out how to identify potential causes of conflict and act before the situation escalates. We also discover situational techniques to resolve conflict and learn the importance of follow-up such as incident reports and action plans"--Container.
Format:
Other
Publisher's web site http://www.VEA.com.au
Relevance:
1.5953
Call Number
TR DVD 796.5 RIS
Publication Date
2010
Summary
"There are risks involved with all outdoor activities. They make the experience challenging, adventurous, and ultimately rewarding. But how we assess and manage those risks is the key to having fun in the great outdoors. This program addresses the nature of risk, including positive and negative consequences and emphasises the importance of personal responsibility in managing risk. An overview of how to identify, assess and reduce risks in recreational settings is provided. We meet Peta Whitford, Education Development Officer at Orienteering Victoria who walks us through the potential risks and rewards of outdoor activity"--Container.
Format:
Other
Relevance:
77568.8281
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Call Number
TR DVD 368.11 RIS
Publication Date
2010
Format:
Other
Relevance:
77567.5000
Call Number
TR DVD 363.7 WOR
Publication Date
2010
Summary
"In today?s world, environmental management, energy efficiency and waste reduction have become synonymous with business success. This programme includes topics on current environmental issues such as energy efficiency, carbon footprints and e-waste. It also showcases real-world examples of environmentally friendly work practices in action. Workplace Environmental Awareness is a must-have training tool for inspiring change, reinforcing established practice, and for creating a positive platform for discussion." -- website.
Format:
Other
Relevance:
1.2327
Call Number
TR DVD 647.94068 OPE
Publication Date
2009
Summary
Service providers are essential in our economy. Where would we be without hospitals, cleaning companies, accounting firms and hairdressers? But it can be difficult to apply concepts of operations management to these businesses. Focusing on the operational processes, this program takes you behind the scenes, learning about the four strategic areas of operations; facilities, materials, quality and technology, applying them to a service provider and showing how various strategies can be used to improve business performance. A great insight into the unique aspects of services marketing.
Format:
Books
Relevance:
60084.6641
Call Number
TR DVD 658.3125 TEN
Publication Date
2008
Summary
"Performance appraisals are one of the most unpopular managerial tasks. Psychologist Peter Quarry gives ten practical tips on how to conduct an appraisal interview to achieve positive and useful outcomes that will benefit the employee and whole organisation."-- container.
Format:
Other
Relevance:
1.2281
Call Number
TR DVD 394.2 CON
Publication Date
2008
Summary
A look at the world of event planning featuring Dena Marie Modica, Director of Sales and Marketing for Solera Restaurant and Event Center. Learn the salary range, long-term career outlook, types of event planners, and more.
Format:
Other
Relevance:
0.9950
by
Seidel, Paul.
Call Number
TR DVD 380.14591 UPS
Publication Date
2008
Summary
"The key to a successful, growing business is the ability of staff to successfully upsell products and services. But how do we do this? In this program we define a product, ask how a service differs from a product, examine the marketing concept and go through the process of upselling to add value and training staff to upsell. A valuable look at getting the most from products and services in this vital industry"--Container.
Format:
Other
Relevance:
0.7962
by
Kyredis, Katrina.
Call Number
TR DVD 658.406 CHA
Publication Date
2008
Summary
"Large organisations only survive in today?s highly competitive environment if they have the ability to effectively deal with change. And, as changes go, they don?t come much bigger than recent smoking bans and ensuring challenges for the hospitality industry. In this dynamic program, we examine change, the internal and external forces behind it, the restraining forces that prevent it, change implementation and evaluation. With examples and interviews specifically about the changes to smoking laws from the Australian Institute of Management, Club Med, Lindeman Island and the Hotel Motel and Accommodation Association of Victoria, this is a practical and information-packed program that will change the way students think about change!"--Container.
Format:
Other
Relevance:
44826.0586
Call Number
TR DVD 174.4 ETH
Publication Date
2008
Summary
This program examines the issue of social responsibility and ethics in relation to business. Interviewees explain the Corporate Responsibility Index (CRI) and share their perspectives on the need for businesses to act responsibly and ethically. Case studies are also included.
Format:
Other
Relevance:
67175.3984
by
Hayward, Nick.
Call Number
TR DVD 338.47919436 WOR
Publication Date
2008
Summary
"Large resorts are very popular forms of tourism. Whether it be to relax on a beach, ski the snowfields or merely take a break from everyday life, resorts encompass a wide range of activities and services including accommodation, entertainment, meals and drink service. Each element of a resort is reliant upon the success of another element therefore effective organisational management is crucial to ensuring the resort can create an experience the guest is seeking, In this program we take an expert overview of the elements of successfully working in a resort."--Container.
Format:
Other
Relevance:
1.1527
by
Videotrain (Firm).
Call Number
DVD 658.314 SIX
Publication Date
2007
Summary
This training program aims to provide individuals and organisations information about the six keys to self empowerment, and demonstrates how they can be applied.
Format:
Other
Relevance:
1.0401
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