Summary

Textbook for those studying management for the first time or newly appointed managers, especially focusing on first-line managers. Provides information on the process of management and some of the main issues which confront managers including the changing role of managers, workteams, restructuring, industry-based agreements, anti-discrimination, health and safety legislation. Each chapter includes a statement of learning objectives, diagrams and tables to illustrate key points, discussion questions and a case study. Includes an index. Also available in hardback. The authors have a broad range of managerial experience in the private sector and are co-authors of 'Supervision in Australia (second edition)'.