Call Number
647.94068 CTH
Publication Date
2010
Summary
The Front Office Operations syllabus introduces you to the systems and procedures required for Front Office Operations. It provides an overview of the functions and supervisory aspects of the front office department. You will develop knowledge and skills in departmental procedures as well as understanding the key legislation. The syllabus includes key areas such as reservations procedures, check in and check out procedures, guest accounting and yield management reports, security and safety issues and guest services and communications.The Study Guide, which has been reviewed and endorsed by CTH
Format:
Books
Relevance:
1.5887
by
Perry, Lewis.
Call Number
XX(155932.1)
Publication Date
2008
Format:
Electronic Resources
Relevance:
77635.3281
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by
Perry, Lewis.
Call Number
XX(158123.1)
Publication Date
2008
Format:
Electronic Resources
Relevance:
85043.6094
by
William Angliss Institute of TAFE.
Call Number
DVD 647.940068 FRO
Publication Date
2005
Summary
This program covers topics such as taking and maintaining reservations, guaranteed and non-guaranteed reservations, changing and cancelling reservations, product knowledge, selling and up-selling, potential reservations problems, handling complaints and more.
Format:
Other
Relevance:
1.6205
by
Huyton, Jeremy, 1946-
Call Number
647.94 HUY
Publication Date
2001
Format:
Books
Relevance:
57338.8984
by
Baker, Sue, 1952-
Call Number
647.94068 BAK
Publication Date
2000
Format:
Books
Relevance:
0.9617
by
Baker, Sue, 1952-
Call Number
647.94068 BAK
Publication Date
1998
Format:
Books
Relevance:
0.9357
by
Baker, Sue, 1952-
Call Number
647.94068 BAK
Publication Date
1996
Format:
Books
Relevance:
0.9357
by
DeVeau, Linsley T., 1951-
Call Number
647.94068 FRO
Publication Date
1996
Format:
Books
Relevance:
60135.7148
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