Harry was happily running a risk-free seaside Bed & Breakfast when a good friend approached him. "How do you fancy joining forces on a much larger hotel?" he was asked.So what would YOU do?The two friends and their wives bought a beautiful 28-bedroom hotel by the English seaside... but not all was as it seemed. Their new partner was a Californian businessman who gave the appearance of being wealthy and successful - a large house close to the Pacific Ocean and always travelling first class. But was there substance behind the show?Harry had invested all his savings - he'd gone for broke... literally. But when the cracks starting appearing - in more senses than one - he wondered if he'd ever make it out of the experience with his life intact, let alone his money.Hotel Secrets takes you through the two years of ups and downs; the trials and tribulations of friends coming to terms with frailties of human nature whilst trying to keep afloat in a cut-throat business world. You'll get to s.

The job of the Catering Convention Services Manager (CCSM) is varied and diverse. The success or failure of an event can depend on the ability of the CCSM to juggle the components without dropping the ball. Chapters of this book scratch below the surface and impart authors' in-depth industry knowledge that will lead readers from the truth of what a CCSM does on a daily basis versus what the job description states, what emotional and technical skills are required, what employers look for in hiring CCSMs, how to relate to external and internal planners, and execution of catering and convention contracts. It gives an overview of job positions within hotels and facilities that CCSMs will work with necessary to fulfill the contracted legal requirements, providing thorough communication, detailed food and beverage industry information, banquet service styles, menu planning, trade statistics, BEO standards, how to deliver service expectations, and reveals a variety of indoor and outdoor event space setup standards. Included are suggested best practices of working with nonprofits, social, wedding, association, corporate, VIP, celebrity events, and tradeshows. Most chapters will have website links for more information on specific topics and explanations on how this industry operates within casino properties. The final chapters discuss revenue upsell opportunities for all stakeholders and industry accounting and the paperwork that pulls this fast-paced catering for convention service business all together.

The tenth edition features several new sections related to the impact of technology on hotel operations, including information on social media platforms, mobile services, mobile device connectivity issues guests may experience in hotels, mobile payments, and how the Internet of Things will affect guest service. New material has been added on key cards and keyless entry technology. In addition, the section on income statements has been revised to reflect the most recent edition of the Uniform System of Accounts for the Lodging Industry"