by
Jull, Marnie, author.
Call Number
303.6 23
Publication Date
2022
Summary
"Interpersonal arguments carry the potential for defensiveness and hostility, making them enormously distressing and difficult to understand. An Anatomy of Everyday Arguments examines the structure and dynamics of conflict to find new ways forward. Marnie Jull analyzes four personal stories through the lens of the Insight approach, an innovative way to decipher and reshape the direction of everyday conflicts that draws from the theories of Bernard Lonergan. Jull dissects arguments that range from a quarrel about chores to a high-stakes organizational impasse, exploring the internal process of decision-making that shapes conflict behaviour within complex social contexts. Without dismissing the importance of responsible conflict, the Insight approach encourages people in the heat of an argument to engage less rashly with threat. Jull's entertaining storytelling and meticulous analysis integrate findings from sociology, conflict resolution, interpersonal communication, psychology, facilitation, ethnography, anthropology, and qualitative research methodology. At a time of increasingly polarized global debate, the Insight approach lays the groundwork for new possibilities to emerge. An innovative work, An Anatomy of Everyday Arguments brings new theoretical work on conflict and change to life and demonstrates its practical applications."--
Format:
Electronic Resources
Relevance:
0.6261
by
Pantry, Sheila.
Call Number
023.9 22
Publication Date
2007
Summary
"This book defines clearly what should and should not be tolerated in a healthy and safe working environment, and introduces the reporting procedures and communication skills leading to conflict resolution, enabling both employees and managers to consider situations consistently, based on risk assessment previously carried out." "Also included are case studies, a glossary of health and safety terms, and sources of further information, including relevant legislation. This book is essential reading for employees at all levels, and also for managers, team leaders, supervisors, personnel and human resources staff, complaints officers, union officers and anyone else in the information organization who may be called upon to deal with people."--Jacket.
Format:
Electronic Resources
Relevance:
1.9377
View Other Search Results
by
Scott, Gini Graham.
Call Number
650.13 22
Publication Date
2006
Summary
The sad fact is that the majority of people in the workforce have a less than perfect relationship with their supervisor and many of them consider themselves to be working for "a bad boss". But what can they do about it, short of leaving their job? "A Survival Guide for Working with Bad Bosses" gives readers all the guidance they so desperately need not just to survive, but thrive while reporting to someone incompetent, mean, unethical, or even worse.
Format:
Electronic Resources
Relevance:
0.8283
by
Scott, Gini Graham.
Call Number
650.13 22
Publication Date
2004
Format:
Electronic Resources
Relevance:
1.5376
Call Number
TR DVD 658.3145 CON
Publication Date
2002
Summary
Youth (and adults) face interpersonal conflicts on a regular basis; it's a part of our human existence. The resolution steps captured in this presentation are easy to apply to most school/work/ family situations.
Format:
Other
Relevance:
1.1535
by
Dana, Daniel.
Call Number
658.4053 DAN
Publication Date
2001
Format:
Books
Table of contents http://www.loc.gov/catdir/toc/mh021/00065383.html
Publisher description http://www.loc.gov/catdir/description/mh021/00065383.html
Publisher description http://www.loc.gov/catdir/description/mh021/00065383.html
Relevance:
1.6085
by
Hart, Lois Borland.
Call Number
303.69 22
Publication Date
1999
Summary
Conflict causes stress, low morale, and decreased productivity. This pocket guide is for leaders who want to learn skills that will prevent and resolve conflicts and ensure a better working environment. Readers will learn how to recognize patterns of conflict, identify causes of conflict, prevent conflicts from developing (and escalating), and apply conflict resolution techniques. By mastering these skills managers will be able to better serve their employees, helping them to navigate through interpersonal conflicts and maintain workplace productivity.
Format:
Electronic Resources
Relevance:
1.1407
by
O'Brien, Kerry.
Call Number
TR DVD 658.3145 TRU
Publication Date
1995 1994
Summary
Part 8 of a 13 part series that looks at management issues. Conflict in organisations can be positive or negative. Managers should aim to resolve conflict and develop effective negotiation skills. Shows how to deal with interpersonal conflict in the workplace.
Format:
Other
Relevance:
2.7259
Call Number
TR DVD 658.3145 MED
Publication Date
1992
Summary
A step-by-step method for resolving disputes, personality clashes and other conflicts.
Format:
Other
Relevance:
1.7231
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